Flight Path 2017: Episode 2

>>Hello and welcome to Flight Path, I’m Chris Jones, Chief Marketing officer at McCarranInternational Airport Picturesque landscapes entice thousands of tourists to take to the skies to view the breathtaking beauty of the desert Southwest Here’s a look at the air tourism industry and how it all got started Prior to the 1920s, remote natural wonders like the Grand Canyon were primarily viewed from the pages of books and magazines It took adventurous aviators, who wanted to share with others the spectacular views they saw from the aircraft, to start a new industry Although commercial aviation – getting passengers from city to city – was becoming more commonplace, the use of aircraft as a way to tour and sightsee was a new concept The first commercial air tour of the Grand Canyon was on October 3, 1927, on Scenic Airways Since that time advances in aviation like the Ford tri-motor and later the patented Vistaliner allowed passengers to take air tours over the Rainbow Natural Bridge, Monument Valley and other spectacular Southwest sights >>Aviation aerial tourism was really something that had not been done at that point and really our airline invented air tours back in the 20s and really made a company based on that exposure that you saw out of those windows Grand Canyon/Scenic Airlines, a direct descendant of Scenic Airways, is one of the original tour companies and has been providing passengers unforgettable experiences through its sightseeing aerial tours The company has been operating for 90 years and today transports more than 600,000 passengers annually Our business model focuses on fulfilling bucket lists for customers from around the world We’re about 80 percent international right now and we bring people for a once-in-a-lifetime experience in the Grand Canyon whether it’s by air tour or by a landing tour.>> But fixed-wing aircraft aren’t the only way to see the sights by air. Many helicopter tours take off from McCarran International Airport’s west ramp each day. In addition, there are flights from North Las Vegas, Henderson Executive other Southern Nevada and Arizona airports Tours around Lake Mead, the Colorado River and the Mojave Desert have become a “must do” item on most tourists’ lists, but the Grand Canyon, the most spectacular and colorful gorge in the world, remains one of the most popular air tour destinations >>Well, the fortunate thing is the Grand Canyon is only 45 minutes away via helicopter so being in such proximity to one of the seven natural wonders of the world– helicopters and aviation in general makes the Grand Canyon much closer to guests in Las Vegas.>> Aerial tours give passengers a unique bird’s-eye view of some of the Earth’s greatest ongoing geological spectacles In addition to providing a panoramic perspective, most air tours also offer comfortable seating climate control and in-flight headphones with narration or music >>The journey itself is actually awe-inspiring as well as the destination It gives you perspective like none other You cannot get it from walking. You can’t get it from driving. It is an incredible experience and I will tell you that I never get tired of it. It may be the same route but something is always different whether it be the people or the cloud cover or the weather condition. It’s amazing every time. >>Man-made landmarks such as Hoover Dam and the world-famous Las Vegas Strip are also popular their choice with its neon lights travel pros and pilots alike say Las Vegas’s one-of- a-kind skyline is best viewed from the air and at night. McCarran International Airport serves as the Gateway to Southern Nevada and aerial tours have become the gateway to creating a lifelong memories To keep pace with the growth in foreign flights to Las Vegas we’ve doubled the number of international gates at McCarran just in time for the busy summer travel season Ground was broken on the 50 million dollar project in February 2016. Seven gates in the D concourse were converted to process arriving international passengers with six capable of accommodating wide-body aircraft Glass partitions, similar to those currently installed at Terminal 3, separate the general public from arriving international passengers who will enter the existing US Customs and Border Protection’s facility at Terminal 3 via this underground tunnel >>We have felt that Las Vegas is a great gateway to the International passenger so we want them to start there United States visit here. And it’s been working very well. They like to come to Vegas, they stay longer, they do spend more money, they do enjoy what we have to offer to them. >> The brightly lit tunnel is 995 feet long and more than 20 feet wide and features high ceilings and moving sidewalks to help passengers easily transit to Customs Black-and-white images showcasing some of the city’s historic hotels line one wall. The opposite wall features large-scale backlit color photos of

must-do attractions that make Las Vegas so popular with visitors from all over the world <> To enhance efficiency and improve passenger processing, the new gates have self boarding equipment similar to what’s in place at Terminal 3 Plans are underway for a D Concourse lounge and duty-free store to better serve international customers who will be using the new gates With completion of this project, McCarran is poised to handle expected growth for the foreseeable future We recently welcomed German-based Eurowings to McCarran. Here’s a look at the celebration and the new international service that gives travelers more options to and from Europe Germany is one of Las Vegas’s top international markets and now this important visitor segment has additional service opportunities <> Low-cost carrier Eurowings provides a nonstop service between Las Vegas and Germany on Mondays and Fridays, giving customers more than 140 connections within Europe from its Cologne hub <> After enjoying a celebratory water arch, passengers on the inaugural flight were welcomed to McCarran with cake, champagne and, of course, Las Vegas showgirls. [Music plays} Eurowings is the second airline operating non-stop Las Vegas service from Germany joining Condor Airlines which currently provides service from Munich and Frankfurt <> The airport has designated areas where travelers flying with service dogs emotional support animals or pets can take their four-legged friends to relieve themselves Pre-security pet relief areas have been in place at McCarran since 2009. Enclosed areas outside Terminal 1 and Terminal 3 provide passengers’ pooches a place to potty These outdoor areas feature gravel, a chain-link fence and waste bag dispensers. Terminal 1 has one outside north ticketing and one near south ticketing. Outside Terminal 3 there are two areas– one outside baggage claim near Door 51 and the other is near the exit for Customs and Border Protection outside door 58 <> To meet federal mandates and provide owners with a convenient location to relieve their animals without having to exit the terminal once they have entered the secure area McCarran added pet restrooms in designated areas inside the terminals <> The post-security pet restrooms are close to airline gates for easy access Each relief area features specialized pet- friendly synthetic grass and an ornamental fire hydrant. There’s also disposable bags so owners can clean up pet waste and a sink for washing hands. The facility is equipped with a built-in automated system that flushes water and cleaning solution underneath the turf throughout the day In addition, custodial staff cleans these areas daily The new pet potties will help people who travel with animal companions have a more enjoyable and less stressful airport experience For more information, visit our website at McCarran.com and search “Pet Relief.” McCarran uses a computer-based system to track the operation, maintenance and disposal of the thousands of pieces of equipment it takes to keep the airport up and running. Now that asset management system is going mobile to increase operating efficiencies Moving to mobile allows McCarran to track maintenance operations in real time and improves our ability to plan and schedule efficiently. Prior to going mobile, airport maintenance technicians used paper to track all of their assignments. The paper process worked but created a significant lag time between when the work was done and when the data was entered into the system <> The new application allows airport technicians to manage their work directly from a mobile device

<> Managing the airport’s assets in real time is a tremendous boon to customer service. With mobile, staff can refer directly to the work request and update it online as the work is done. This saves time when emergency repairs are required and helps with priority requests during shift changes Eliminating paper work orders also frees up support staff to perform other important duties instead of entering data into the system <> The application was developed by the airport’s Enterprise Resource Planning team who worked closely with planners, supervisors and technicians to design the screens and work flow processes that would make the tool useful and allow data to be entered quickly and efficiently <> The asset management system is also used to support McCarran’s purchasing processes, manage a vast warehouse and track service requests across the airport Going mobile has improved materials tracking and inventory control by providing more timely data to analyze By combining teamwork and technology, the Department of Aviation was able to successfully roll out the mobile asset management application and improve overall airport operations McCarran has been an industry leader in testing and implementing new technologies to improve the overall passenger experience. The use of automated exit lanes at Terminal 3 provides a more efficient process for passengers exiting the secure areas of the airport Millions of travelers pass through these smart doors every year at McCarran International Airport. This point marks the exit where passengers leave the secured areas of the airport on their way to baggage claim and ground transportation. The automated exit doors were made by Kaba, one of the oldest and largest suppliers of access control products in the world. The Kaba system at McCarran was the first of its kind in the US and has been in place since the opening of Terminal 3 <> The system uses advanced motion detection and barrier technology to efficiently control passenger flow while preventing unauthorized access to the secure side of the airport. Using a combination of alarms and voice prompts, the system lets passengers know they are approaching a secure area and can even detect unattended objects left inside. In the event of an intrusion, airport security personnel are notified in real-time and the doors automatically close <> Una vez que los conductores son notificados que el pasajero está listo para ser recogido, simplemente salen del estacionamiento y se dirigen hacia el área designada para recoger a los pasajeros en el Terminal 1 o el Terminal 3 <

drivers can pull in and they can go ahead and park and shut the engine off instead of recirculating on the roadway continuously.>> El estacionamiento cuenta con alrededor de 115 espacios está abierto de 6 de la mañana a 1 de la mañana y es gratuito. Hay receptáculos de basura y receptáculos para cenizas de cigarrillos para la conveniencia del cliente El estacionamiento esta pavimentado y con bastante luz, pero tengan en mente que no hay baños disponibles Llegar al estacionamiento es fácil. De la Avenida Tropicana, gire hacia el sur en la calle Paradise, y luego busque el letrero “Cell Phone Lot” Permanezca en ese carril y gire a la derecha en Kitty Hawk Para direcciones desde el sur y el este, visite McCarran punto com, luego haga clic en “Park” y luego haga clic en estacionamiento temporal de llamada por celular Recuerde que cuando use el estacionamiento, debe permanecer en su vehículo Y asegúrese de visitar flymccarran punto com para verificar la información de vuelos, y cuando el avión se encuentra en la puerta de embarque McCarran travelers can catch some culture before catching a flight with a variety of sculptures, photographs and paintings displayed throughout the airport. Here’s a look at one of our more popular pieces by artist Ed Carpenter The West End of Terminal 3 features a floor-to-ceiling window that welcomes Nevada’s nearly year-round sunshine into the ticketing and check-in area It’s the perfect location for Ed Carpenter’s architectural artwork, “Rays.” <> Ceiling-mounted strands of stainless steel cable support long thin panels of colorful dichroic glass accented with anodized aluminum hardware. Rays measures 70 feet by 52 feet and has a small secondary component beneath the skylight over the adjacent exit <> Spectacular and unexpected displays of art can be a wonderful diversion from the stresses sometimes associated with air travel <> The mercurial nature of the material mimics the sun’s changing colors as it rises and sets on the horizon As the sun moves around the building and strikes the window, the kinetic interplay of light and glass constantly transforms. The installation can be seen the entire length of the ticketing Lobby and is equally compelling at night when the glass projects a striking array of color onto the adjacent architectural surfaces Carpenter’s “Rays” is just one of many works in Terminal 3 that can fill passengers pre and post-flight time with fine art To learn more about these and other works of art at the airport, visit McCarran.com and click “Relax” and then “Airport Art.” McCarran Airport has a dedicated group of airport escorts that provide a host of services, from inspecting vehicles to accompanying contractors to airfield job sites. These conscientious employees enhance airport safety and security 24 hours a day, 365 days a year. And that’s why Airport Escorts are “At Your Service.” Airport Escorts work outside the terminal buildings overseeing access to the airport operations area. Here they check the ID badges of employees, construction staff, contractors and others who need to enter the airport through the perimeter gates. In 2016, at main gate alone, Airport Escorts swiped 435,999 identification badges <<> The staff of more than seventy escorts also perform mandatory vehicle inspections. Once a vehicle is cleared, an assigned escort, driving a well-marked truck, guides the visitor to and from the appropriate airport location <>

Additionally, Escorts support VIP visits and assist with unique cargo shipments. Regardless of the type of job, Escorts keep two important things in mind while working <> In 2016, Escorts assisted with more than 2,600 medical emergencies. Whether it’s a gate, elevator, stairwell or door, escorts must be very knowledgeable about all areas of the airport so they can quickly and safely get first responders to the appropriate location <> Escorts are an integral part of any airfield construction project, where they can be found chaperoning authorized construction workers and equipment to the job site using specially marked driving lanes called, “Vehicle Service Roads.” Monitoring the construction site while work is underway also ensures safety and security. During a recent runway rehabilitation project, the team inspected more than 35,000 concrete trucks and performed more than 90,000 escorts during the two-year construction project. It’s a job they love to do <> From setting up barricades and monitoring construction sites, to inspecting vehicles and guiding authorized visitors to and from the airport operations area, this team of knowledgeable and dedicated professionals does what it takes to get the job done behind the scenes. And that’s why Airport Escorts are “At Your Service.” The TSA prohibits taking beverages through the security checkpoints. To help passengers stay hydrated while they’re on the go we’ve installed several water bottle refilling stations They’re free, easy to use and just one more way McCarran International Airport is growing green A hydration station dispenses chilled water over a small sink, allowing passengers to refill reusable water bottles before or after their flights. The stations provide McCarran’s customers a cost-effective and environmentally sound alternative to purchasing bottled water or other beverages <> The hydration stations encourage the conservation of our natural resources and preservation of our environment by helping to reduce the solid waste created from single-use plastic water bottles <> Strategic placement of these stations around the airport means customers have easy access to clean, inexpensive water for their reusable water bottles <> The airport plans to install more hydration stations throughout the airport to encourage passengers to rehydrate by refilling their bottles and reducing waste That saves passengers money, is good for the environment and it’s just one more way the airport is growing green As part of our airportwide “McCarran At Your Service” program, employees recently attended a training class to increase their awareness about Autism Spectrum Disorder and what they can do to help give travelers with ASD the extra support they may need to make their airport journey as stress-free as possible The variety of sounds, sights, lights and touch at busy airports can increase stress levels for even the most seasoned traveler. But for those passengers on the autism spectrum, the airport environment can result in sensory overload <> Some behaviors or characteristics that might be typical for a traveler with autism might be misinterpreted or met with suspicion at an airport, such as diverting the eyes avoiding touch and repeating phrases that are heard or seen. If left unexplained, this behavior may cause unnecessary anxiety for the traveler, staff and other passengers <> The class was taught by Autism Speaks, a non-profit entity and the nation’s largest autism science and advocacy organization <> All airport employees, including staff from the Department of Aviation, airlines, TSA and other McCarran tenants were invited to

participate in the two-part training session which used a combination of discussion, videos and interactive demonstrations to help attendees understand Autism Spectrum Disorder <> Employees also learned to identify the signs of the disorder and how to help travelers with ASD reduce stress while navigating the airport <> <> The training was held in conjunction with National Autism Awareness Month. It was an excellent opportunity to promote awareness and learn how to accommodate those travelers with the diagnosis who are visiting McCarran To learn more about ASD, visit Autism Speaks org Television theme songs and commercial jingles both past and present welcomed National Association of Broadcasters convention goers to McCarran as part of our “Voices of Vegas” live entertainment program. Let’s take a listen [MUSIC] The National Association of Broadcasters is a trade organization representing commercial and non-commercial radio and television broadcasters. As the group convened in Las Vegas for its annual convention, members of the Shakespeare Institute of Nevada belted out an entertaining mix of television theme songs in their honor <> [MUSIC] Favorites from a bygone broadcast era included memorable melodies from the Brady Bunch, Gilligan’s Island and the Flintstones Props punctuated the quartet’s quirky performance helping to bring to life small-screen favorites such as The Addams Family, Fresh Prince of Bel-Air and, of course, Cheers <> The pop-up performance was a hit with passengers who appreciated the unexpected opportunity to recall popular programs and unforgettable advertisements <> McCarran will continue to showcase local talent as a way to enrich the airport experience for our customers during future Voices of Vegas performances Now you’re ready to pack your bags and fly the skies, so have a great trip. Remember to check us out on Facebook and follow us on Twitter and use all the resources on our website, McCarran.com. Thanks for joining us. We’ll see you next time on Flight Path [MUSIC] you