Cardo FREECOM1+ and FREECOM2+: Complete Tutorial

This is FREECOM 1+ the world’s best Rider- to-Passenger Bluetooth communication system, and this is FREECOM 2+ the world’s best mid-range, bike-to-bike Bluetooth communication system And this video will teach you everything you need to know about them Wrapped inside an extra slick and thin yet tough waterproof shell, FREECOM 1+ and 2+ come equipped with everything you need to keep you connected at a price you can afford Coupled with 13 hours of talk time, noise suppression microphone technology, automatic volume control, upgradable firmware and the best app in the business, this device will take on the beating and keep you going rain, snow, mud, dust pretty much everything else you throw at it So what’s the difference? FREECOM 1+ is a short range, Rider-to-Passenger communication system ideal for couple riding in the same motorcycle or for those wishing to ride alone FREECOM 2+ is a mid-range, bike-to-bike communication system for two bikes in a distance of up to 800 meters or half a mile under ideal conditions To simplify things we will use FREECOM 2+ for this video, but you can draw the same conclusions for 1+2 Let’s start! In this video we’ll cover the next four topics: Unboxing your FREECOM, basic operations, installing FREECOM on your helmet and finally, next steps and frequently asked questions Let’s begin! FREECOM comes neatly packed inside a compact box that includes either a single or a dual set, let’s open it and see what’s inside Remove the sleeve to open your FREECOM communicator box Inside it you’ll find your FREECOM communicator, a dual set, if you have two of these, side by side Remove the blister to reveal the documentation underneath it This should include a set of pocket guides, warranty and safety leaflet, installation manual and a host of raiders card, and stickers We do appreciate your feedback Underneath the documentation, you’ll find the accessory box with all the gear you’ll need to install and assemble your FREECOM communicator on your helmet A dual set will again, have two of these side by side Opening the accessory box will reveal a FREECOM audio kit, a 40 millimeter high definition speakers, FREECOM 1 will have a thinner 40 millimeter speakers instead, a hybrid boom microphone, a wide microphone in FREECOM 2+, the 1+ will only include the hybrid boom mic, a pair of spacers to adjust the location of the speakers inside a helmet ear cavity, a set of four Velcros, two square and two rectangulars, a USB cable, a glue plate and two alcohol pads for use in the helmet installation process That’s it, let’s move on! Now that we finished unboxing FREECOM, let’s learn how to use it FREECOM 1+ and 2+ are equipped with four easily accessible buttons for controlling media, intercom, phone, volume and all other features The “forward” button controls intercom The “rear” buttons control phone and media functions The “plus” button on the top increases volume and the bottom one decreases it, press both “plus” and “minus” buttons to mute or unmute the sound Turn on your unit by pressing the “intercom” and “minus” buttons together – “Hello” You’ll use the same button combinations to shut it off – “Goodbye” FREECOM can pair with up to two mobile devices including: phones, GPS devices and TFT screens To pair a device, a smartphone in this case, press the “phone” button for about five seconds or until you hear the third beep – “Mobile phone one, pairing” On your mobile phone Bluetooth screen, search for FREECOM and pair it -“Paired successfully” Pairing a second mobile device is very similar, press the “phone” button again for about five seconds or until you hear that third beat – “Mobile phone one, pairing”, then immediately double tap the “phone” button to switch to second pairing channel – “Mobile phone two, pairing” Proceed with the pairing process on your mobile phone For GPS, use the second pairing channel as described previously and then tap the “plus” button – “GPS pairing” Continue with pairing process on your GPS – “Paired successfully” Now that we got our mobile devices paired, let’s play some music: tap the “media” button to start music playing

Play with the volume, mute, unmute, click again to move a track forward, double click to move backward To stop the music press the “media” button for two seconds Now, let’s play the radio Double tap the “media” button to access radio – “107.5” Press once to move to the next station – “99”, or twice to move back to the previous one – “91.8” Perform auto scan by pressing the “plus” and “media phone” button together – “96” Press the “media” button once to stop the auto scan process, tap it again to save that station – “96.3 saved” Stop radio by pressing the “media” button for two seconds To toggle between radio and music you’ll need to first stop the one before moving to the other Got a phone call? You can answer it without a touch of a button, just blow hard or shout at the microphone and the built-in voice switch will connect the call immediately A bit shy? No problem! You can click the phone “media” button and it will do the same trick Once you’re done with the call, either wait for the other side to disconnect or terminate it yourself by tapping the “phone” button But these are not the only things you can do with your phone, too busy to answer? You can reject a call by pressing the phone “media” button for two straight seconds You can also initiate calls, you can redial number by pressing the “plus” button for two seconds Call an often used number? Make sure to store it first in your Cardo connect app and then, tap the “phone” button three times in a row To initiate a call using your phone personal assistant, press the “media” and “intercom” buttons together, wait for “Siri” or “OK, Google” to beep, and then call home: Call home – “Calling home, other” Voila! Now that we covered the basics, let’s set up our intercom FREECOM 1+ and 2 + are equipped with two-way Bluetooth intercom: short range Rider-to-Passenger intercom in FREECOM 1+ and Rider-to-Rider 800 meters or half a mile range intercom in FREECOM 2+ We’ll kick off our intercom tutorial with pairing the two units To pair two FREECOMS, start by pressing the “intercom” button for five seconds on both units until you hear the third beep or until the LED blinks in red – “Rider A pairing, paired successfully” Depending on several factors, the process could take up to 120 seconds, now that they’re paired, let’s open the intercom channel To start an intercom conversation, press the “intercom” button once, to end that conversation, simply press the “intercom” button again That wasn’t too difficult, wasn’t it? Now let’s see what other advanced features are available to our disposal Having a long lost pal call you in the middle of the ride? You can share that fun conversation with your riding buddy, just press the “intercom” button during the active call and have the three of you talking together – “Sharing mode activated” And both of you can enjoy the same tune That’s it! We’re done Using this way, you can connect any Cardo communication system including: FREECOM 2, 2+ and 1+, PackTalk and SmartPack, G9/Q3/Q1, SmartH, Show 1, SRC and even an old G4 FREECOM has universal connectivity which means you can also pair it to Bluetooth intercom of any brand, more on that in the “Frequently Asked Questions” section That concludes the “Basic operations” section of this tutorial For more information about how to make the most out of your FREECOM, grab the pocket guide and look inside Stay on top the latest and greatest tutorials, tips and tricks, and other great information Subscribe to our YouTube channel right now! Installing a Bluetooth communicator on your helmet may at first seem like a major endeavor,

but with FREECOM it really isn’t In the next few minutes I’ll walk you through all stages of installation, no tools needed We will kick off with an open-faced helmet For more information including step-by-step illustrated process, check the installation guide that came inside your FREECOM box Let’s begin! A first step, would be to remove the inner cheek pads of your helmet to reveal the inner cavities inside Once you located the ear cavities, take one of the alcohol pads and clean them thoroughly, you can also use a standard good quality wet wipes for that purpose The cleaner the cavities – the better the results of the next stage will be Speaking of the next stage, now that your helmet cavities are squeaky clean, it’s time to install the square Velcros Once installed, this will be the base on which you will attach the speakers Grab one of the two square Velcros, remove the protection sheet and attach it to the base of the ear cavity, repeat the process for the other cavity Good! The ear cavities are all prepared, it’s time to install your 40 millimeter speakers Note that your speakers are not exactly the same, one is attached to a short cord while the other one is much longer We will use the short cord speaker on the left cavity, the long one on the right side We will start with the left, attach the speaker to the Velcro with the cord facing the neck pad, that was easy Installing the right-side speaker is just a tiny less obvious, don’t worry! It’s not too complicated either We will start by removing the helmet’s head padding and run the long speaker cord through the top of the inner side of your helmet, all the way to the other side This long cord also acts as your FM antenna For optimal radio reception, make sure to run it all the way through the very top of the helmet, attach the right speaker on its place and return the padding Now, for a Pro-Tip: Put the helmet on your head, insert your index finger and feel the speaker location against your ear The speakers should be placed exactly opposite your ear canal, barely touching the very center of your ear If this is not the case, you would very likely experience reduced audio performance As a matter of fact, 9 out of every 10 complaints we get about poor volume levels are simply a results of an accurate speaker placement Relocate the speaker location within the ear canal or in some cases, even outside of the ear canal to ensure proper alignment Now, some of you may ask: how come? Why would helmet designer place ear cavities in all the wrong places? The fact is that helmet manufacturers have to design ear canals according to a statistical anatomy of an average person, well… not everyone is average My own ears by the way, are notoriously forward placed If the speaker’s location is good but your helmet ear cavities are especially deep, you may want to use the supplied spacers to get them closer, simply attach the spacers to the Velcro and place the speakers on top of it At the risk of repeating myself, getting the speaker location right is detrimental! The closer they are to your ear canal – the better your sound experience will be Okay, now for the microphone Grab a rectangular Velcro, remove the protective film and glue it to the base of the cheek Grab the second rectangular Velcro and place it about five centimeters or two inches away towards the cheek opening, use the supplied hybrid boom mic, note the base, the middle clamp and the out triangle near the base of the boom Once installed, that yellow triangle will face your mouth We’ll get back to it shortly Attach the base of the mic to the first Velcro and adjust the clamp to fit the second Velcro Finally, adjust the boom to meet your mouth, with the yellow triangle facing you Great! Now that wasn’t too difficult Installing a microphone on a closed-face helmet however is even easier Use an alcohol pad to clean the chin area, grab a rectangular Velcro, remove the protective film and glue it to the chin area Attach the corded mic and run the cord along the left side rim of your helmet The corded mic is available in FREECOM 2+ and 4+, FREECOM 1 and 1+ users can obtain the corded mic separately or just use the hybrid boom mic in the same fashion you did in the open-faced helmet Now we’re more than halfway done, it’s time to attach the FREECOM Cradle Grab the Cradle and behind it you’ll find a flexible clip, this clip should go between the helmet, outer shell and the inner lining Thick room helmet like this `Schuberth’ for example, are unsuitable for a clamp-based solution,

not a worry though! You can also install your FREECOM Cradle using specially designed blue plate, supplied in your FREECOM accessory box Clean the designated area with a wet wipe, remove the ceiling cover from the glue plate and attach it firmly into the lower left side of the helmet, remove the clip from the Cradle by pressing the bottom inner part of your FREECOM Cradle and sliding the clip mechanism Now, carefully slide the Cradle on the glue plate until you feel and hear the Cradle latches with a loud click Now, let’s connect all the speaker and microphone wires and reinstall the paddings to their original location We’re almost there! Now, for the very last step Mount your FREECOM unit, note that the Cradle has two sides – a connector side and a release tab, insert the connector side first and then press firmly on the latch until you hear: that click you heard is important, if you don’t hear the click your FREECOM is not well connected and could fly off Make sure your FREECOM is well attached before heading off To release your FREECOM, push on the release tab and your FREECOM is free Welcome to the “Tips and Tricks” section of our FREECOM tutorial we got plenty in store including: upgrading your FREECOM Firmware, extending the work life of your communicator, charge while you ride, activating universal Bluetooth intercom, solving low volume issues, solving microphone issues and finally, resetting your unit Uh… where were we? Ah! Firmware update Keeping your unit updated with the latest Firmware is one of the best freebies in the business, not only does a Firmware upgrade keep your unit free of bugs and glitches, in most cases it will even provide you with additional functionality for zero additional cash! Not only that, we’ve also made software updates super easy with the all new Cardo updater software here is what you need to do: First, and if you haven’t done so already, download the Cardo update app from the Cardo website and register your unit, this is how you do it: go to our website, click the update tab and select your unit Sign in using Google, Facebook or via an email and password If you have previously signed to our now Legacy Cardo Community – you’ll need to register again, sorry! Continue to register your unit by entering its serial number, you can locate the serial number on the back side of your Cardo communicator Download the Cardo update program to your pc or mac and install it, you might be asked during the process to uninstall Legacy versions of the Cardo updater, please approve on installations of the old updater in order for the new one to function correctly Good! Now that we completed this part, let’s update the Firmware Open the Cardo update, connect your unit via the provided USB cable Once the unit is identified, Cardo update will check the unit and let you know if a new version is available, if there is, Cardo update will light up an update button, press it, the thermal update process will now begin, let it run and do not disconnect the unit until it’s completed Voila! Easy peasy Next, your brand new unit comes with brand new 2 years complete warranty, but in Cardo we build our unit to last way more than that, how long? Well, that also depends on how well you treat them Here are two simple tips that will pay back in years of extended operation Here’s the first tip: Make a mental note to start the new calendar year with a full night charge of your stored unit, charge it again on the first day of each quarter that follows And now for the second tip: treating your Cardo unit well will reciprocate, never ever yank the USB cord out of the unit’s USB port! Although we design our units to withstand much abuse, aggressively pulling on the USB cable will eventually kill even the sturdiest of units Do not twist or pull the cord sideways, use reasonable care when removing the cable out of its charging socket to ensure your communicator long-term integrity Your unit battery supports up to 13 hours of talk time, but in case you need some more juice, you can also charge it while you ride, simply connect your unit to a 12-volt power outlet or a power bank Your FREECOM will shut off immediately, don’t worry about it, just power it back on and continue using it as it charges – “Hello” All FREECOM units are equipped with universal connectivity allowing you

to pair them up with non-Cardo units of any other major Bluetooth brand, here’s how you do it: Enter universal connectivity mode by pressing the “intercom” button for 5 seconds or until you hear the third beep, then press the “phone” button, your FREECOM unit is now ready to pair with any other non-Cardo unit On whichever non-Cardo device you use, start mobile phone pairing, this way you can pair Sena -“Paired successfully”, or an Interphone -“Paired successfully”, or a Midland – “Paired successfully”, or any other brand you fancy Picture this: you just completed installing a FREECOM unit on your much beloved helmet and taking it for a spin down the road you can’t help noticing the sound experience is… well, somewhat disappointing It seems almost as if someone muted the audio experience, has Cardo skimped on volume? Can the issue be resolved? Let’s work this one out To start, our FREECOMS come equipped with high quality, high definition 40 millimeter speakers and top of the line music processor to drive them As a matter of fact, the only thing that limits the volume of FREECOM sound systems is health and safety regulations In plain words, FREECOM sound system is not only great, it’s also loud But, to get the most out of it, your speakers must be placed correctly with the epicenter directly facing your ear canal like this, any placement other than that will result in reduced performance You may be excused for thinking placing the speakers in the center of your helmet ear cavity would do the trick, but unlike mass produced helmets, each person’s ear location is slightly different Your helmet designated speaker cavity may not match the location of your ear, this is how you solve the issue: Put your helmet on and try to slide a finger inside to see if the speakers location are correctly placed with their center opposing your ear canal You would want the speakers to be as close as possible to your ears without being obtrusive and uncomfortable Adjust the location of the speakers accordingly, placing them out of the helmet designated ear cavity if you must, to ensure best sound experience You’re talking over the phone or with your buddies through the intercom system and they tell you they can’t hear you very well, perhaps even can’t hear you at all While microphone failures can seldom happen, the vast majority of cases are much easier to fix If you’re using a boom microphone, have a quick look at the yellow triangle near the base of the boom, it should face your mouth, if it’s not, correct the positioning accordingly and see your problem as solved Sometimes you just need a reset… and so does your unit A full factory reset is done by pressing the front three buttons for five seconds, your unit will flash purple and then turn off That’s it Still have questions or unresolved problems? Be sure to check out our comprehensive support page on our website, you’ll find vast resources of additional frequently asked questions, videos, manuals, and link to our technical help desk Until then, enjoy your ride and be safe!