Elaine Heumann Gurian – Gweithdy Democratiaeth Ddiwylliannol | Cultural Democracy Workshop

our God I’ll say freewheeling to get lucky people we are messing around with gender dysphoria and rather than will get first into the reflections beginning will go straight into into some others inviting labels and things that people bought and then we will keep the other special person sitting there good morning now this means two things really essentially in which case a very very carefully scripted introduction I wish to introduce my very good friend Elaine et it’s my favorite introduction I ask them completely otherwise you sound like you’re alive for your own obituary my name is Elaine human Gurian I get fussy if you leave human out when you write about me in print but you don’t have to refer to me as that everybody refers to me as something else whatever it comes to mind especially since I’ve now delayed your coffee we’re going to do a whole lot of things this morning but let me start with this it doesn’t trance it’s not dark enough in the bank so on your way out if you’re welcome to use this this is an email at C Gurion any Korean background I feel very sexy that I own my own domain name spelled eg you are I am and e Gurion is my email and you’re welcome to write me and I answer those things my website is eager in calm about 10 years I started to have the privilege of being on the board of tea bum and I had a Fulbright in Argentina for 3 months where I discovered that a whole world does not buy books and knows how to hack the internet and knows how to hack software and it became it was very clear to me that the privilege of buying books having disposable cash in a country with a sustainable finance was not everywhere in the world and at that moment I established eager in that come and broke the copyright of all my complications and they are all there and they’re all for free and they’re all downloadable and they’re all yours www that slight shared that calm which is linked to my website is all my powerpoints and they’re all yours and they’re all downloadable and mess around the ball as long as you leave human in the and if you know how to use Pinterest how many of you have a Pinterest account those who did not raise your hand get up to us it’s free here’s why people I wrote a paper called the Pinterest Museum Pinterest is the way in which people teach themselves art history

teachers share curriculum and I have a site I have many sites on fun Pinterest but I have a site called museum educator so it’s www.interfight.net occator one word it has 70 different boards about exhibition ideas I did it again 40 pop idol I use it in many places that you are welcome to use it and here’s how you use it so we were talking yesterday about we need skills and exactly how you do things this is all skill based stuff this is this is all my worksheets use them but how does public museum educator work so there’s 70 different boards one of them will say interactive exhibitions or interactive yeah exhibits and you can look up many good ideas more than you ever had in your life and as you’re thinking do interactivity here are good ideas but the political use of it is you take it to your director and you point it was at the bottom of each one of these it says where it comes from so you point to amend you say we’re going to be the first to do this you see it’s been here it’s at the t2 or some other place where your director will impress that they’re associated with so it’s both an idea tool and some political tool it’s a way also of educate your own staff by saying when I talk about in this case interactivity here are some examples I mean and it’s in shiny pictures and it doesn’t look like you’re just waving your hands or you just invented something because one of the things we discovered about the way in which people learn is they would like to be the second one the third on their blog not the first they like to think of themselves as the first but they get much more comfort if they see somebody else did something like this before so it’s an educational tool free you do not only think about what other opportunities you have but it’s an educational tool in which you can use it as staff training now Pinterest allows you to make your own tool and you can download all my stuff and make it your own and put it under your own name so those of you don’t have Pinterest it’s the world’s best flat file it allows you to download for free with a tiny app every single visual and curated form but it also allows you to watch everybody else curating theirs and if you read the papers call the Pinterest Museum turn what what you understand is I’m very big and collecting in my own head what I call non-judgmental service providers because and I’ll give you examples what that is interesting one of them one of the ways people learn is that if they didn’t get a repeatable service providing that is not making judgment about them they will venture out in the quiet of their own home and teach themselves things or they will use this and here are examples the library does not make a distinction when you check out a book between Plato and how to fix my toilet those are two similar transactions that’s a non-judgmental service delivery system they don’t care what the particularity czar and because they don’t you can learn at once and use it over and over again every shopping mall has a food court and every parent with screaming children in the car knows that because you can go to a unfamiliar shopping mall get food for your kid because you know the service delivery system of a shopping mall they won’t have a food court they all have that every place in the intersection of their stairways a glossary and you can figure out what you’re doing I am for as the backup to democracy collecting in one’s head not delivery service providers and under how to use them and one of the conceits of museums is the way to fight the toilet in my museum is entirely different than the way to find the toilet in yours which drives every single parent crazy and since I opened museums it is a single most asked

question for the first year which is where is the toilet I think that’s unfair but I think more than that it’s a barrier to entry if you think I’ve never been to this place I may have a bad thing and I will not find the toilet I’m not going to it so it’s not only you don’t display what you think you display where everybody wants to come museums have arrogated to themselves one-off systems so that I can’t learn museum system by going to one Museum and extrapolate an another like I can as shopping and one of the reasons that the demographics of libraries are different demographics of museums is that no one is going to comment on your choice of book and you know how it works any foreign school so keep that in mind that’s a tool about can you reproduce the system wayfinding in your museum is is that sometimes I call it the secret decoder ring if in the lobby it you can figure out they use this typeface for me and this is the map for me to find my way that’s a repeatable system if we in the front lobby tell people the system and if we use what I call layering systems so that they can figure out how it’s going to repeat itself there are ready armed in better ways than if you don’t know are they all up or summat some record a hospital’s put them all on the floor but you know that the minute you see blue and it says operating theater you understand unless you want an operation today you’re not going there that’s a system you understand does that make sense okay so that’s that what are we doing today so this is the the name of a kind of the generic name of what we’re doing but I’d like to reframe it but before I reframe it this is what we’re gonna do today let me start with my biography in order to reframe it for you I am as you know an American I’m 82 for purposes of my series of alarm I’m also the child of German Jewish immigrants and I was born during the Holocaust the Holocaust is the light motif of my childhood the war doesn’t end until I’m seven and the Holocaust and Jews in America has a very particular arity so I’m the first generation american-born member of my family what that means is in a family that fled my parents did not flee my father came to America in 1924 because he heard he could make a fortune and unlike almost everybody who gives you that first line my father made a fortune he came to America thought he could make a fortune made a fortune died a happy man he also knew Donald Trump’s father my father was a trumpian character he built it in part of a suite of builders of Queens of which Fred Trump is one my father is also one they divided completely this way between the anti-semite Christian builders who built apartments that said no Jews were allowed and Jewish builders who build apartments but who we bully said no blacks were allowed my father was not a sinked a very interesting man but hardly a saint he hated trump’s father but he referred to Trump’s father as old man Trump which only now has tipped to me that he must have known there was a young man Trump who is the current President of the United States I live next door to Donald Trump fortunately not at the same time but when Trump’s house came on the real estate market I said oh I know that address and indeed I’ve been the same house next door but I am much older than he is and therefore we missed each other in the street activity why am I telling you this because as I said to everybody this morning Jews in America go to Sunday

school or Jewish Hebrew school sometimes called or something but they go to school to learn Jewish traditions that’s how they get Bar Mitzvah that’s how they get everything and almost all Jews in America whether their parents are observant or not and especially if their parents are not observant they feel obligated to send their children to some form of weekly education and about the age of 11 or 12 since all of us understand about the Holocaust we asked questions like how could that possibly have happened if all you know is that they were killing camps and you live in the United States of America post war you are trying to figure out how do you go from the country you know to killing camps under the regime of a government and so about 11 or 12 grade they the run-up to the killing camps they teach proto fascism in Germany Jewish day schools Jewish Sunday schools so Jews in America no the proto-fascist playbook why am I telling you this because when troops started to run for president the first people in the country who held up their hand and said just wait a minute please this is proto fascism we have seen this before this use of turning down the press and turning up racism we have seen this before it is the run-up to the Holocaust and all of a sudden I was watching because I was hysterical and I am married to a non Jew and he was he’s a Minnesotan so they show no effect I can have you know anything about so having a hysterical wife is a little complicated for him make I was laughing because Makos a big friend of my husband and he knows exactly what is going on dean has to then go walk the dog I mean what is he gonna do with this person who is saying this is proto fascism but the Jews in America from all walks of life start to be the canary in the coal mine and they talk about and they first call out that what is going on with the president-elect of the United States is proto fascism and what is going on in America is unimaginable to us who were saved and now live in the land of the free and they tell you that because and I said to my colleagues this morning Ruth Bader Ginsburg RBG do you know that the notorious RBG Ruth Bader Ginsburg is the oldest member of the Supreme Court of the United States she has been made into a cult figure she’s a little bitty woman older than I am there’s beaten cancer many times very studious she is known as the notorious RBG and she loves being known that but one of the constraints of being a Supreme Court justice is in order to prove your justice you never speak out on matters of contemporary concern it will compromise your ability the judge you never speak out except about jurisprudence Ruth Bader Ginsburg says this is proto fascism Trump is a proto-fascist Harry Bacon’s hysterical like she’s the Supreme Court prison she will have to apologize she apologized now she’s the oldest serving Supreme Court justice she knew she would have to apologize she could not bear it she needed to warn America so I start with that view I start with where am i moving to how am i fleeing what country am I going to and like most Holocaust traumatized people who were not in the Holocaust I have money in foreign countries namely this country and I’m here in this country when Donald Trump gets elected and my husband calls me in the morning and he says are you coming home and then he says what makes you have a husband you love he said because if you’re not I’m coming where you are even though he thinks this is completely crazy so this morning I thought am I gonna say all of this to you because does it put

me in some jeopardy in my life in my tree as they were pointed out aren’t we lucky to be able to say that and the answer is this same is a small piece of bravery but it’s when activism is about yes I’m gonna say it but what I’m also gonna say to you is that I don’t know anything about brexit America is so consumed with Donald Trump that you have to look at it to try and find news of foreign lands so I’m hoping that what I do know about which is all the machinations of how government works having been a government official of the United States what I’m going to talk about is resonant for you but you’re gonna have to make the leap the bridge because I don’t have it so this is an entirely American based American referenced speech and I want to change the terms of reference because what we talked about yesterday which was really important stuff and a really good day was based on an assumption that you have a bedrock country you want to change your your way of doing things in the museum world you wish to become more inclusive there are underrepresented people and you have an organic process time in front of you so some of you are in different locations in your process moving and we all talked about how you would move your process along I’m not going to talk about that I’m going to talk about museums and extremists museums in emergency I’m going to assume that brexit is its own emergency I am going to assume that your country this is as little as I know about your country is almost as polarized as my country and what I’m going to also assume is that we in museum land have a responsibility to at least make some efforts at healing the divisions and so I’m going to look at strategies about healing divisions rather than strategies of organic changing for inclusion and in thinking about that what I am going to talk about surprises me because the way I think that we will get healing divisions is to move to the center now I have my own self personality and it’s dependent on being an activist why was that done some of it is all exaggerated because I was a little and frightened person but I was act of Martin Luther King March but I thought you want to see him this Center anything which is what I think the new title of my book is going to be Center izing the museum is surprising for me as a political activist position but if my major role is healing and if I want to look at the easiest definition of an inclusion is everybody then one of the primary things I’m interested in is how do we include the people we don’t know and don’t like not how do we include the people we have either romanticized or there’s no and light and what I’ve discovered for myself is that what you when we have done in America when we talk about inclusion is that we’ve picked and chosen who we wish to include that makes us feel well so we have handicapped accessibility and therefore we work with the disabled and when look at it we work with the lawyer in the wheelchair not the acting out child and when you look at mental health activity in the United States we work with people with dementia and we work with people on the autism spectrum we don’t work with violence or something else so we have chosen and they congratulate ourselves for how inclusive we are and now I’m asking myself what does it mean to include if the direction you wish to go was healing in the

country and that’s what I’m gonna talk about all morning and we’re going to do some workshops and we’re gonna do things writing on the board and then we’re gonna do something I’ve never done before called the externalising garden list and we’ll see if it works and if it doesn’t if you’re all walking around going I don’t know what she’s doing they don’t know it doesn’t work so your your other try out sorry about that or lucky you whichever it happens you graduate yourself it’ll work this is Paul Krugman how democracy dies American style this is from today’s New York Times who is Paul Krugman well he is more hysterical than I am he’s he’ll ever Penny’s a Jew he’s a New York Times columnist but should you not what if you wish to dismiss him as Donald Trump loves to do he’s also the Nobel Prize winner for economic theory this is two years in his this morning he has endless opinion columns this is about how two years in that democracy is dying and there seems to be a new book called how democracies die let me get he wants to announce that the justice department has been corrupted for those of you who don’t know what Sharpie gave is it’s about the corruption now of the weather forecasting and he ends with that’s where I’m scrolling down wait that’s what he wants to alert people in the New York Times with but the people who read the New York Times are not Trump supporters because Trump has decided that this is the fake news broadcast the most respected newspaper in the United States which is very anti Trump Trump denies his supporters to read and then there’s this the point is that this is how the slide tort chakra C happens what they do instead is used a control over the machinery of government to make life difficult for anyone considered disloyal that’s today’s article by a man who was one of the first people to pull this out as the beginning of proto-fascist he was one of the first for me to say Krugman he’s a economist what is he talking about Trump Oh so for those of you who read my papers that I sent this is the language and the issues that I’m interested in and in reframing that how do you heal museums this is the list of stuff that I’m interested in looking at and if you want to know a little more about my bags or with the one in the water um I helped put the infrastructure in museums around the world the big ones the sexy ones as long as there are museums of contested history I’m currently working on the Museum of the euro Maidan in Kiev Ukraine the museum about the Revolution that turned Ukraine from Russian leaning toward Western theme I was the senior consultant to the National Museum of New Zealand of Australia of the Jewish Museum in Berlin of the african-american museum in America and so it goes but I do know content I do infrastructure and I do infrastructure as a matter of philosophy so all of what I’m going to talk about is about infrastructure about ways you feel with each other with the staff where your front desk is what the public

is understanding not about your content how you can use your collections not about what your collections have I am NOT a historian I’m an administrator but the other thing I do and one of the things we put up yesterday is do you have enough time to read other things now I’m all then retired and I spend five months a year writing what be maids everybody’s dream and reading but you have to carve out time because one of the things that everybody asking you something one of the ways like carve at time is I have since I was a young woman only gone to the office to proof present my body four days a week so that the fifth day that somebody wanted me to put two thoughts together I could do it in a place where I was not constantly interrupted and the reason you need to do this is that there’s a whole world out there a theoretical world that Mego showed you yesterday America showed you yesterday the relationship between theory and practice that is important to learn museums suffer from not only arrogance but isolation they are so busy they don’t know that somebody else is thinking about things that would be helpful and sociology is the place where it would be most helpful but not the only place so where it says complexity that’s a theory and as Mako and I commiserated with each other we tried to learn complexity theory and we learned enough to use it and to be dangerous but not enough to really understand it because it has algorithms and charts and arrows but we’re going to talk about complexity ambivalence is a psychiatric term and it’s useful to have read psychology and in this case psychiatry to understand how ambivalence works so and some of these are otherwise we’re going to talk about normative culture and how normative culture works and what are norms but you don’t learn that in museum world so if you want to use norms and you want to apply them you have to study from elsewhere and therefore carving out time is not a luxury it is one of the ways you borrow and steal from everyone by reading other people’s stuff um make that um we got we got handed out yesterday of the new definition of museums but suea who is the the president of I temple had to preside over what she knew was going to be a debacle starts with this speech at the icon speech in Kyoto I’m not going to read all of it but let me give you a minute to read it because this is a positioning statement by the president of icon at the world icon and that is a positioning statement of alarmed as some Hillary said yesterday not when you’re done okay I’m gonna assume enough of you ahead this is what you got handed out yesterday which gotten not voted down it got parliamentary Lee maneuvered out and that distinction is different this is both a clean way to get rid of a hot potato but also a coward’s way to get rid of a hot potato so it meant you could vote against or for the parliamentary issue of tabeling it without ever recording whether you were for or against it it’s what happens is big bureaucratic governmental locations so it was not voted down it was tabled for purposes of my work I have my own definition of museums and this is the one that I wrote quite a long time ago but I wrote it because it

then tables what my work is about and I call your attention to a couple of words here because they’re the words that are important to me I take the position that public civic spaces are a bedrock of peaceful ability to work with strangers mostly in urban settings many sociology screens or literature I take the position down those of you who know mean assignments work and she and I are she’s interested in strangers interacting with each other I’m interested in strangers before they enjoyed seeing each other I think the very act of traversing public space and seeing strangers and noticing they are fully human wearing those funny clothes but they seem to have children and they seem to love them in the same way you have children and love them allows the beginning of peaceful negotiations and that public Civic space is one of the things museums opponent though they think their front door is the beginning of a private endeavor so if you’ve read the both a year ago from out of Leicester about public spaces it was based on and there’s an article by me and it was based on an article I wrote called threshold fear about the notion of crossing a threshold is already an act of bravery and that turning your face toward the public especially in your lobby is not only useful but it’s a civic responsibility and what that means as an interrogation within your staff is already an interesting thing do we believe we’re public yes we believe we’re Republic do we understand how difficult it is to find us yes but that’s too bad and do we think that having a person at the front desk who strangers believe are judging them and are making a opinion about them and are profiling them is useful for it for invitation we don’t think that that but in fact libraries don’t do that unless libraries are under great stress the first person you meet the library and you meet you have to decide to see and they’re off to the side because the entrance to libraries at least in my country is intentional so you can survey it before anybody post which is much easier for people who are afraid because they’re already holding the space so my first definition is about what is our responsibility to public space I understand we have stuff on the web I understand that but I’m interested in what is the negotiation between strangers do you know that the first thing that happens to cities that are under real stress is that they lose public spaces people don’t go there and that do you know that police and city officials try to read animate public spaces because they understand their city becomes safer so the planting of parks and the lighting of parks is often in the hands of the police or at least the safety public space isn’t is an incredibly important part public sidewalk the throughway the three way of shopping malls in the UAE are public because the the Emirates are hot and shopping malls are air-conditioned and shopping malls are private places but the throughway spine is not because they understand that’s a traversing place works like the street and it should be a public space there are public-private partnerships in the United States about public space so what your Lobby is about the most complex place you have and where your barrier to entry begins and what you offer in the lobby has everything to do

with invitation everything and museums use systems to prevent 3:00 to present three-dimensional evidence evidence I didn’t use the word collection because I don’t care about collection because I think reproductions are evidence I think installations are evidence I think ways of congregating together our evidence I’m interested in what you’re doing as social incursion in the public space and collections are one of your very important tools but not your own in tool which allows visitors to create and understand knowledge for themselves none of which we are very good at yet what we’re really good at is telling you what you should know this is this this is what we know about it we know other people know other things about it but we’re not telling you that there are other people because we fight with them so this is what you will know about them that’s how museums when I entered them what they were bonded the object was bonded with what the curator knows about it and their particular take and that’s what you all know about it you mr. and mrs. public thank you very much but if you want to know an act of resistance that you know is an act of resistance not a single human who comes to your museum it’s coming without a phone and they are not dependent on you about that thing so what Mako talked about yesterday I’m interested in separating that out making the thing the thing and then making it possible for many ways for the visitor on a quest to find the information they wish to make use of the thing in their prop public nor knowledgebase and that our job is to invent the ways in to the thing not the curative take on the thing as the only thing we’re talking about so back to my Pinterest go to there there are lots of ways about people doing that so this is the question how do you change the time you work in you personally work in so that it becomes relevant in these specific times of social need these specific times which are emergency times quite like hurricanes or fires and how do you make it more aligned with your personal moral values because without knowing what your personal world values are you can’t figure out how you can help others the first act of resistance is to do it is to do an audit of yourself you are a player people will accuse you you’re a white girl in the black museum the answer – you are a white girl in a black museum is yes I was born this way and this is how I plan to use it there ain’t nothing I can do about that that’s part of the deal that I came with so a personal inventory is part of your activist modelling this is the stuff that um Hillary said yesterday empathy and emotionality I believe that museums were set up not only to show you our conquests so we have power but it happened in the age of rationality and there was this notion of I can distance myself and I’m a neutral place and this information is information from God and that is the facts all of which we understand is not true it is my view of this information but what we have had a hard time with is that there are whole knowledge systems that are faith-based there are whole knowledge systems that have nothing to do with rationality and we own stuff that was created to deal with different knowledge systems especially faith based stuff and that to interpret it like those people use this and see that when they use it which was the underlying label which said and those people are wrong and are primitive is not what we plan to do today in inclusion but we don’t know what we plan

to do today with anything then you have to start to deal with what is face what is the faith based stuff so at the house West Museum where I was the deputy there’s a section in where you can light a candle people wants people in the Holocaust don’t have the body so people started to say the prayer for the dead and if you go to Israel and if you go to pull in outside of the polling museum you’ll see this Jews who knew the prayer for the dead and who will visit the dead put a stone now because they don’t want the dead to think forgotten which defines rationality they they’re not there anymore it also tells other people that this grave has not been forgotten which doesn’t define rationality but when you have lost the body and you say the prayer for the dead you put a stone down wherever you are the body isn’t there now I know all about it I wasn’t he was very Briton when Diana died he spent the week here by accident I was lookin told to be here and all over Great Britain were these effigies with notes which said dear Diana I miss you I kept thinking who are they talking to you have evidence of faith-based actions but you don’t think they happen in museums so in the Holocaust Museum people put things down said the prayer from the dead I said to my director this is a government museum and we have a separation of church and state so I’m thinking of writing a stein sign which says no praying here and the director said some version Wow der and more obscene and go to your room and you must be kidding of course people are gonna prepare that division about empathy about emotion is the is one of the 21st century wranglings but in this time where people are scared scared is an emotion we’re going to have to confront ourselves of dealing with what are the tools of emotional confrontation and how do we accept that all things that we are displaying and talking about are not necessarily in the knowledge structure of rational friends it’s interested in me forever but there’s lots of people now working on that so part of the work we’re going to do is the thing at the bottom which says this far and no further this is the way I think you understand what your moral core is and one of the things about this phrase and the notion of normative behavior which will stop with is that it’s a moveable feast than not known to everybody everyone has their own moral core unless you’re Donald Trump I mean that’s if you look at him from a clinical point of view one of the ways and you understand it is that there’s a lot of anger but no world where has no limits we have limits and the limits are determined for ourselves with this far and no further it’s the only criteria I have figured out for us to interrogate ourselves as Hilary said yesterday you don’t leave your job necessarily but you have to be prepared that when they go further than this far and no further than will in fact leave there is some place in your personal life where this far and no further kicks in the problem is it’s not the same as your neighbors and in fact often we don’t know where it is but there is such a place that’s what defines your moral core otherwise you don’t have one if there is no further if there’s no further if you’ll go everywhere that’s the definition that you have no moral point that’s how people got themselves to do these unspeakable acts so I’m in my new position thinking that exhibitions that

are in your face which we used to think of as brave are the worst healing possibility because they isolate you from the get-go they are not sympathetic to you if you are not before you enter sympathetic to them and one of the things I’m going to ask you to do is start to write down exhibitions that might not be those type of in-your-face exhibitions but this is this is about structure and this may go said this yesterday we have been used to ways of writing labels they are reductionist they by accident teach people that things are simple this is that in ancient times they did this well we all know that in ancient times they did a whole lot of things some of which are even most of which was this but there were other things going on at the same time because the world is a complex place and I’m interested in us starting to experiment with a submission modalities which make it possible for people to understand complex ideas unreconciled ideas live within us and our society all the time what we have to do to heal society is make room for them let me go back and talk about ambivalence ambivalence is a psychiatric term usually used diagnostically which says that I want two things with equal fervor at the same time and it causes me in action usually we get over it and we pick one but one thing two things that are different or that are opposite at the same time often happens it’s a human condition I want to figure out how to have people be comfortable with that rather than think that’s terrible I want to figure out how people understand that there’s not only winners and losers but that there is both and that end is an important conjunction that we all have faced and rash or as the indian community wants to tell you the american indian community they have a foot in two worlds they are both and intersectionality as a term is a term to try and get us to understand that we are many things simultaneously bits and pieces and we we combine them in different ways we aren’t only our sexual orientation or our culture or our age or our agenda but are all of them and we rely on different ones at different times but we don’t teach that in our museums this is a gender exhibition okay so it’s helpful to be simplistic anything neurology suggests we want it to be simplistic I just want to give us a harder time than we’re giving because I want us to forgive ourselves and I want us to forgive that other one of the things we know for example in my country there’s endless generations of arguments about abortion well the reality about abortion is it’s terrible and women who have an abortion feel terrible afterwards it’s biologically terrible for your body your body is set to do something you rip it out and your body’s hormonal system goes completely haywire over that what we are really arguing about is given the terrible choices a woman is facing in a place where a decision needs to be made she should be allowed to be make that decision and we should have the support system for her so that once made the decision whatever it is we can support that that’s really where the argument should be but that’s not where the argument is in America there’s this that’s murder and this the woman’s right I want to get to the place where we say oh my goodness this is a terrible we have systems for you in place well we understand that in the last resort you have a decision to make and we will

respect that then that way of thinking means we have to start to prepare kids to have that way of thinking this is not this or that but over here there’s overlap and in fact the overlap is much bigger than we understand and my question to you in the museum world is if we’re going to get the leave and remain people back together how are you going to do that and what systems of thinking are you going to reintroduce so that we recognize our citizenry as members of our citizenry not as the enemy so they don’t know in your country but in my country every day they want to talk about Donald Trump is violating the norms do they do that in your country to sign norms it’s a wonderful word but nobody knows what it means what are the norms and how are these violating them so what the norms are is everything in which we agree without words or law of ways of common behavior their bedrock but unlike bedrock we move them all the time they are not codify if they would codify it they’d be long but it turns out when that them the glue that allows society to work the one I use all the time is the queue in your supermarket and do you understand the queue in other people’s supermarkets in other countries work differently so I used to live in Walthamstow I owned a home in Walthamstow in the up the street and Walthamstow there was a market every week and in the beginning I would go down and I would stand here and nobody would wait on me and I could decide and in the beginning it’s because I’m an American family no it turns out that the normative behavior in the upper Street market is if you’re not standing on the queue you are a non-person we don’t say that wine in America where ruder anybody don’t you know a light starts over there is what we will say but this is very like country so I’m standing there with tomatoes and no one is with waiting money because the line forms in this direction and I am standing in this now have you learned well eventually if you are white tomato that’s the normative behavior how did you learn that and that’s um I lived here in nineteen between 1984 1987 so if I go now has the Q behavior changed because you’ve had an influx of of immigrants who have different Q behavior maybe and the line may be straight out or there may be no line or in India there’s no line there’s everybody for themselves screaming which if you need to get a plane ticket but in America what we call the line has social justice in them so if you’re an old lady you can get to there and at the head of it I became it’s really if you have a baby especially it’s screaming baby you can get if you’re a young boy and you sneak in the line you get ousted that’s where everybody don’t you know where the line is in the back and if you are usually they say sorry me and not always and then the whole line won’t turn on them and they’ll get socially isolated and there’s risk in all of that but that’s what normative behavior works like so violating the norm is very complicated because you didn’t know what the norm in the first place and it’s moving but it is the glue that keeps society together it’s the bedrock on which we agreed Hillary Clinton wrote a book called that takes a village it really should have been the normative behavior of child rearing practices in our neighborhood you know baby has run

out of the house is gonna get in the street we have a responsibility that’s normative behavior that’s not law how big are we responsible for children whose names we don’t know is is part of the normative world so you get this so you don’t have to write this stuff down but and what we’ve discovered because we don’t have rules about Donald Trump is that he violates normative behavior and since it’s not laws we we don’t know how to say hey buddy the line is at the back I mean we say it and he said I don’t care and mostly when big guys say I don’t care and the line is at the back and we’re all little gate guys with canes we let them go through and that’s the problem that’s going on in America so this takes are much much higher so the question for you is how do you know what the normative behavior in your museum is how do you interrogate it how do you learn from it how do you make company culture how do you signal it so I have a they have to they won’t figure out if I can figure out how to do this I want the other two powerpoints to show up do you know how to do this room here comes my angel so on WWH it or my thing and there’s something called the stability worksheets these are ways to interrogate yourself and your staff about your assumptions and we’re not going to play with them they’re yours to use there are exercise inside your museum to try and figure out what the normative behavior of your museums are and how you want to change them they include do we what do we think of our audience what do we really think of our audience who do we really think they are they’re our friends they’re our students they’re dumber than we they’re like us because it will determine the whole company culture but also the way in which you do exhibitions what’s the tone of your labels are they the tone of labels of friends of people you think will understand who are they so that’s what that’s about oh you get to see when my birthday is next week but I’m sorry about that okay so let me assure you this is moral core stuff so this is David Brooke actually his name is Brooke so I even miss Felton David Brooks is a Jew a columnist for The New York Times a Republican and one of the first people to call out Donald Trump like Krugman David Brooks and Krugman are not friends it was part of like really this really David Brooke after Donald Trump became elected and after personal crisis decided to spend his life about moral course about values and this is his list and one of the things that I would do with you is butyrate down your list of bedrock values so why don’t we take this is I usually say to myself what is it I teach

one what is what my children violate is not knowing they get punished what is that where are the bedrock Downers so take a second about what are your bedrock values this is his this was an article he wrote this is why he wrote it so shout at me as I’m still Reese if I can catch it look Kyah so look at these these are these are really mushy one man’s kindness is another man is a wimp these really are then really difficult for you to figure out what is kindness and how kindness is going to be displayed so the result of that and compassion at love the result of the fact that these are both true and undefined where you think you know what it means and your neighbor thinks they know what it means and if we spent all day we would find out that they overlap but are not the same it means we have to figure out what we mean about those and then how we’re going to put them inside our museum and love compassion and kindness is not usually what we have as a conversation about how we’re going to deal with the front-of-house staff but indeed that’s what I’m suggesting you’ve just written a site in register and it means that’s where you saw the oddball in the front it means that you have to build the staff capacity which says we have limits around kindness this far no further but the limits are bigger than my definition because we start to make room for the difference our neighbors so one man’s compassion gets added to our compassion one of the ways people look at how our West your company culture is is what do you do with the oddball with the eccentric if you make room for the eccentric that’s what I’m talking about do you have room in your place so that we could have people of different some values common it’s not make sense okay even we ending when we’re having coffee of the corpuscle ever wear anything that no of course my water pass the lemon get up even if I’m in mid-sentence FoxNews I don’t know if you know it Fox News is owned by Rupert Murdoch it’s the only thing Trump watches or used to watch Trump does not come to the office before noon he has something known as executive time it turns out he’s in his pajamas he’s had a TV screen put in the dining room and he’s watching Fox News he’s twittering what Fox News has on and the left-wing that I belong to works desperately hard to get Fox News to put something on him during his executive time that might mean that he would know something about what the left-wing wants that’s their strategy could we buy an ad on Fox News is a left-wing strategy so that trumpet is pajamas couldn’t see that they are beginning to turn on Trump it’s a very good sign here’s evidence of that it can happen and it starts with empathy is how this ends empathy is not Fox News’s favorite word but evidently it isolates is the association of science

in America American Association of science and something I don’t really remember anymore this is um personal safety and security these are our rules of civility and in fact everybody look up google look up Wikipedia everybody is writing rules of civil discourse because we don’t know what to do about civil discourse people are beginning to write rules so this courses is a normative behavior my children have a code word for it which is we don’t say shut up to our mother that’s normative when they learn that because I put my finger out and said you don’t say shut up to your mother that’s what this is this is codified many people have had to do this mostly universities compromises something I’m really really interested in what I said yesterday is what we’ve learned only is the last definition of compromise not good definitions of compromise compromise is for wimps compromise is a bad thing compromise is giving up all your things and all the other guy wins really the definition is not that this is one definition this is another definition notice four is a terrible one with it you had to get to four to get there could we teach compromise inside our museum as we do exhibitions a good compromise system so kids could see and your citizen could see how compromise works now civil discourse works could we model that stuff so here is it this is Donald Trump speaking without understanding what do you think and this is how we operates and this is why we’re afraid you understand all children in America in public schools now have training for active shooters the anxiety of children in the United States is geared to the fact that active shooters going to school and fill the school children and they hear that and you can’t in America buy a backpack that is bulletproof I’m not quite sure what you would do with that but the notion that a parent would buy a backpack for their six-year-old Donald Trump says we have nothing to worry about he will not pass that legislation but children have nothing to worry about because I kennel compasses that’s the emergency so I’m going to end this and then we’re very tough play oh we have a half hour to play so this is Alzheimer’s it’s an advert when I saw it I thought this is how I’m going to end my speech it’s perfect it’s everything I want to say there’s some things you need to know one is that Republicans in my country are signified by the color red Democrats in my country are signified by the color blue and states in play are signified by the color purple Alzheimer’s as they’re the Alzheimer’s Association as their color is purple well before it play it so I tell my husband the Minnesotan then everybody likes I say this is the wonderful thing you see America is trying to heal here is the here’s a 30-second advert it’s by a not for profit we all have people with Alzheimer’s in our family this is just what I’m trying to get to convey it’ll be perfect and if he says this is the most cynical and I’ve ever seen really I said and I’m married to you so here is a moment in which my compromising skills wordplay but also I give it to you so you can decide is this everything she was going to say or is this the most cynical thirty Seconds you’ve ever seen ah you’re gonna make this happen for me

well it’s not there yet [Applause] okay is it what I was saying or is he right [Applause] we need to be in special places because you’re thinking about bringing people together and do not sister who are still very polarized so what you’ll see there is what we all should be same because all right now we’re going to be late for the last time are we going to play we’re going to pass around these things I’m going to tell you an entirely different story you have actually two minutes or three minutes to each take one well that’s going around I’m going to tell you what you’re going to do you’re going to write things down and then you’re going to stand up and you’re going to bar and let me tell you why for five months a year in the same – lucky me in the Caribbean go stand here life will be easier for you I live in the Caribbean the island it was two years ago and it looked just like today

the islands inked itself and it saved itself by doing a few things and we’re going to simulate that that’s what we’re about to do what is the white people on the island came from North America and had pre-tax and headin leverage it’s not the richest island in fact our richest people are not rich people we have no billionaires but we have rich people the Puerto Ricans know what to do with this they have skills beyond they have sharing they’re related everybody no one would consider having food only to themselves so people started to put their assets on the table and what this is I sit on the board of directors that of something called Vegas love and if you want to look it up cleaner it’s a really interesting thing it started as a GoFundMe site on the day of the hurricane within five weeks it had a million and a half dollars but it was the only site that was really really connecting North America and photo Rico and we had money and he started to fly in who knew that very rich gypsy pilots take their private planes to find the rules because of all the airspace was shut down and start to fly and receive things so we could buy whole pharmacies fly the men who could fly people out we have the money to do that what happened and it continues to happen is that everything equals one and I’ll explain what that means and then you’ll break them away if you had a shovel you had one asset people didn’t know that that’s what they were doing but that’s what they were doing living on my Island is the former governor of the state of New York he can make a single phone call into the largest portably in the state of the United States New York to that governor that equals one what they did is D monitoring so what you have is a set right you can fix my group is one I can call the electric company president is one and the island started to trade access and continues to do that maybe at this love is the de facto pseudo government that trades assets around half by part reasons and the appendices fi white guys we decide when you call Pataki the former governor and say now is the phone and get is saved itself pulled its food brought in its electricity no it took six months started to fly in five different kinds of of ways of communication so we just missed Orion it came straight to I said to say to be annoying thank God but in that test we discovered that our five systems of communication weren’t all of which we paid for which is infrastructure all we had was money that it was one there’s nothing about money that’s useful what it was useful is people stood up and said yes I’ll become a ham radio operator we said fine we’ll pay for your ham radio license we have 16 and radio operators with what the ham radios we have a system we can no longer give it back based on the beginning of what I’m talking about is called network theory you can read about this people my son-in-law who teaches network theory came in you were back to play the game so that sets you might have I know how to babysit I’ll shop for you I like old people I don’t care what asset you have

it only equals one and that’s the interesting thing it is not a hierarchy but Tommy was the governor of New York good on him he ain’t now he has one phone call we’re going to use it he wants to use it that’s his one he’s happy to use because he doesn’t have a shovel and he needs somebody it’s a bartering system of changing assets without monetizing whether it’s understanding that the community all has assets it’s a one of you beginning to deal with strangers that means that you have assets and they have assets and they are not a hierarchy of assets under network theory you don’t use anybody else until you need them the time he made the phone call himself but actually waited for us because he knew we wanted to use it one shot at the moment where we needed something dialysis I think this one he got chicken so write down your assets without words work to money though money could be one of your assets and then both stand around everyone and then start to walk up and down and see if you need anybody else’s assets and if you can make a dream and that’s the end of mission and then tell me later we’ll ask you does this work I think you will have noticed Elena’s technique cunning technique the awareness which is that she threw in some bombs during this presentation and then stepped away the topic i think i wants to give knowledge things differently who wishes to challenge question explore support for whatever you wish to do in response to her presentation and ii have the activity as well i think that it’d be really interesting to again come true again wait let’s go inside very beginning I wish our proposed coffee six governor and with a question situations already where you’re thinking about how do we get to your space so I started with this foreign no further I am NOT talking about healing everyone there is outside the acceptable warmth we put people in jail for murder and once I started to understand that with healing I also had to understand that I did not mean everyone and that I understood that outside the norm was a movable line which I wouldn’t necessarily agree but at some point we would agree then I had to start to look at it in the Holocaust narrative there are five simplifying roles there’s the victim and the perpetrator but then there’s the bystander and the resistor and I always forget through the fifties but it’ll come to me

so the bystander is afraid but not necessarily without any common humanity and so I started to think every mother has a son and there are some people on the other side for whom and one of as we do is start to name exhibitions where strangers might come and behave right and take their own failure away from it did I really in the yesterday let go thing that I really need people to come to my exhibition don’t II take away what I wanted them to take away and I had a friend and um I have a friend named Ian witty he’s the poet laureate of New Zealand but he’s also a curator and he wrote as a curator I want to do a museum about war where people study bicycles this notion that you can take away from a a large set of Roe and Davis something else I realized there were people in in the five sections of the Holocaust actor that I would find acceptable to be in the same space with not any had to discuss the Holocaust and the role in it if we were going to an exhibition about food or an exhibition about furniture making and then I start that’s when I started to move myself into a kind of centrist position do we have acceptable topics where many people can find their way in but people that want to do harm with people with guns are not acceptable so there are outliers not acceptable but there are people in America sometimes they’re called people who help their nose and voted for Trump I don’t know them but I think I could find some commonality with them and they’re people called never Trump first never recovered there are Republicans who did not vote for the Democrat but they did not vote for Trump so Trump’s number was under under numbered from the total voters because they were never Trump errs I think I could some commonality if we didn’t talk politics so that’s what I started to do how can I invite in people where we have humane commonalities about children about food about other things and how can I make the space start to have as exhibition places where more than my friends find themselves understanding that now that everyone is one and trying to figure that out does that help so much more access to information and so that equation is challenging and difference in this interpretation what some of that information as well it looks very possible both if you’re not an expert in that area you may not realize that it’s coming from a very dark and sinister place and it’s not true and it’s part of again of quite a sinister agenda as deputy in my own I’m experiencing a lot more where people are coming to you saying oh you know you were you and your museum are wrong here because you know I have read this online research to sunlight I’m you know it’s not just museums but like even the whole concert they have so what do you think our own is something like anymore for us to say we have a party of no things the time so gonna watch me as a project manager of big institutions this is a fair argument and if you watch this interchange you’ll also watch that there is ways in which expansion and compromise can happen first of all that’s a not only a usual argument but the reason it’s a usual argument is it has real truth in it the thing that I would then talk to you about is how far and no further so there’s dark information we don’t want people to do that on the other hand they would like to know other information so my feeling is we need to

retrain curators generous knowledge gatherers so if I said to you about this topic would you give me your top five locations of information that you like because you’ve studied this but they’re not all yours that would be a new role for you but it would be within your wheelhouse right you would be willing to do that if I could if I pointed out that we could have a system which said about this thing it’s called more about when you do layering we’ll give you a handout of where some more information is don’t you think the public would rather you help them than they don’t know the value of the social media our collections are so fast we know we aren’t experts we are very general and we’re relying on good sources of knowledge I’m usually where we should be so most people don’t do that so you’re way ahead most people don’t do that back that transparency which says here is other information and you could you not undo the sizing of their information I’m not talking about the editing function of my background research I’m talking about raw data here is where I got my information link link link link link time attic then I’ll have added if I want to or otherwise not but generally what happens is that you do the returns and then you give us the fruits of your research how about don’t do that is there a way you and I can work together about a system that won’t be cluttering your mind cluttering the exhibition in the easy way so you’re not in your head yeah so you wouldn’t have a contract now for a project which changes the very expectation of the visitors in the museum I don’t have to look it up they will help me they are knowledgeable I don’t therefore I will trust them now you’ve established a very different relationship with your visitor even if you do it once and a whole different thing happens I believe in something called silt which is things are both themselves and they are indicators of other things so this is silt which says I believe you are smart you the visitor I believe if I give you a lot of information you will do with it what you want not I will see you babble and because you’ve told me that even though I’m not interested in your thing I now understand you and I have a different relationship so it’s a huge asset of the institution even though I don’t use it in the gallery that were very definitively attributed to a particular artist and then you research from very new technologies and that’s changed and it’s really tributed opinion and be people who were told this is by this person it was done in this time and I just wonder is it about like not just based in terms of labels the discussion we’ve had around being able to bring people together and like a lot of the time the objects are not going to change in our institution so that just giving space to the multiple – to the different lenses that we can shine on them but also being open to other interpretations it’s not that the research changes the object doesn’t change dependent but just there can be well it’s not only got the processes of transparent and I’m not talking about our labels are getting longer there are things like David that’s there are things like access to computer things there are things like putting them online and telling people as they come in if you open your computer to this this is your guide there are things like paper and takeaway there are all kinds of ways to tell them but if you tell them about process we used to think this was by this person now it’s by that person you’re doing in the silk way making it clear that you’re a person you weren’t always right the institution wasn’t always right I’m a person I’m not

always right I can relate to the institution on a different basis so everything have meaning both itself and in a metaphoric way so it changes the implied contract between you the personnel in the museum and you the audience in a way that I think is very affirming any other comments responses and all say and so I’m for messy unfinished everyone doesn’t have anything does that mean no one gets it until we find out everyone has it or doesn’t mean we understand you could borrow it but if you have or do we have systems in our head that says we’re in dialogue even though we don’t see the people and we need to design systems and then write the decoding of them so should some small percentage of people want this we have this and the issue of better time consuming it is is both true but you have 50 60 years of data you make for different purposes you have old-school programs you no longer use you have the data that was first put in the collection than their other fields that were put in later they’re under singh of the stuff you have for different purposes already a lot and the fact that you don’t have it for everyone will forgive you people are forgiving if you like them so this notion about because we don’t come at all we can’t have any I am in the other account let’s have what we have let’s tell people who are working on it let’s we’re only people here and there are only people let’s try and figure out what we’re doing with that Geneva’s certain cultural capital in order to say okay this is what museum says these are other sources I’m going to have a look around and make up my own mind over the young people and the neurotic socio-economic background and the less relative diamond school the less likely they are to say I wanted them enough to stand inside it’s really imposing building where everything is framed in holes and make up my own mind and I think brexit is virtually not going to result by complexity because it is a retreat against complexity and I don’t even understand the spec a bachelor thing just get over and done with it’s that level of thinking which wants a simple answer so we can throw out all these seeds or people to get all these answers and at least likely to take or not or not so if you were on my step you would be so overworked because every time you did what you just did I’d say rank and you represent those people and you figure out a different layer system like packing like making your own tour which will make for other people like another way to have it like paper being passed around like puzzles like in things you tell me it’s going to happen because I don’t have to solve that problem encountered distinction – your problem in the end world I could have all of it not all of it everywhere because we don’t have the money but all of it somewhere so if you have a they will come unless they have a bus fence I’m buying bus passes so in each case you have to come to me with the solution because I’m not fussed about what the solution is I’m gonna do it so they are museums they use backlight

which are taking messages and if you could bar the backlight there are museums where you can write your own labels there are hackathons there are good let’s do it it I don’t use the institution as the precious place I use the institution as everyone owns the study it’s theirs so if you tell me all my systems are nice but you have a different system I’m going to tell you you make it because I’m for and here’s the money so you want to know how I got the money I my institutions have intrapreneurial systems because she doesn’t need a lot of money so we have I don’t know with the budget five thousand ten thousand dollars you can apply for it you have an idea your trial is in cardboard here’s 200 dollars comes in my budget staff with good ideas on any level can figure out a system that they’re gonna want because I don’t want somebody to stand up and say but how about because the responsibility is in all layers and if you have a good idea I’m giving you the money yes well I think small is the new big is what I’ve said for a long time so first of all if you go look at the small places they’re doing it they’re just not telling you because the cost to small places to do anything is very little because the amount of people using in at a certain time everything grapes if you have 500,000 users but if you have 2,000 users you can make it out of cardboard and so the material a material ‘ti for small museums is cheap and therefore playing in small museums is easy so all you need is permission to yourself and not tell anybody as for forgiveness um much of the great museum experimentation happens that way we’re not telling you please don’t look at it Nina Simon took over a failing Museum in a small city she could not have managed what she managed in because the met had lots of systems to prevent her but who was watching her nobody so the small places need permission and they need to stop thinking but that’s not really Museum II and that the supervisors can help with anything is Museum II if you say it is great I think it’s lunch actually before you leave I always ask the same question I’m really interested in use I understand I’m entertaining I’ve been doing this a long time when I what I care about is usefulness would you tell me what you see I need this right the massive letter people

you could wanna use my name in vain I won’t be there you can make up what I say [Applause]