Quip Keynote: Fueling a Culture of Action to Drive Innovation | Salesforce

Ladies and gentlemen, we are excited to share the latest Salesforce innovations with you, which means we may talk about future looking products and services Because future looking statements are inherently subject to risk and uncertainty, a reminder is that you should make any purchasing or investment decisions based on products that are currently commercially available >> [APPLAUSE] >> Hey, thank you everybody, thanks for being here today Today, I’m gonna be talking to you about Quip But more importantly, I’m gonna be talking to you about how Quip can fuel a culture of action inside your company How a culture of action is a culture that empowers your employees to get things done, and to cut through the noise of the every day things that might hold them back from succeeding Before I get started though, first I wanna say thank you Really, from the bottom of my heart, I wanna thank all of you for being here today When I founded Quip six years ago, I really don’t think I could have predicted how far we would have come, that I would be here today, or that I would have the privilege to talk to all of you In the past year as the CEO, it’s been so energizing to me to talk to others, CIOs, CEOs, users, everyone who’s invested time in the product and all of you here So really thank you for your time and your interest, it really means the world to me Now, as I get started in the keynote, and I know that this may not be for many of you the first Dreamforce keynote you’ve seen before It may not be your first Dreamforce keynote this week You’re probably familiar with our Customer Success Platform, I hope so Salesforce does such a good job of always bringing it back to the customer Today, I wanna talk about something though that’s the heart of every customer interaction you have, and that’s your employees Your employees are behind every single interaction you have, and are at the core of your business being successful But the expectations of employees have changed The workforce that I joined 20 years ago is not the same as the workforce people join today Employees now wanna have an impact They wanna connect their work to things that the company cares about They wanna work socially, not hierarchically, trapped in a private office And they wanna have a sense of purpose, they wanna know why their work matters Unfortunately though, what I’ve seen is that despite our best efforts, our company culture can get in the way Our employees are often spending their time not getting actual work done, not taking action, but wading through a thicket of emails, getting trapped in a 100 email long attachment, having trouble actually just getting things done in your company They get demotivated, they’re not energized, they’re not engaged Well, solving this problem, making this maze better, that is my mission That is Quip’s mission at its heart We are trying to create a culture of action inside of companies, inside of your company, so that your employees do feel empowered They do feel energized, they do feel engaged to actually get through every action, get through everything they need to do And what I’ve learned over the past few years while working on this, is there’s a few parts of the recipe that’s necessary for people to feel engaged, for them to feel empowered I know that work today is collaborative, we don’t work inside of a closed-off office The best ideas come when transparency wins, and when the best ideas float to the top I also know that communication is modern in today’s workplaces We don’t rely on the same old way of talking I’m curious, for you guys in the audience, how many of you have ever texted with your boss before? How many of you guys use texting at work? How many of you have texted your boss in the past week? It happens, it happens Most of the audience hands is up, because the communication world is changing too The other thing I’ve seen is that for people to succeed in companies, they want everything to be connected They want the data that they use to make decisions to be at their fingertips To be in the applications they use, so they don’t have to keep switching between eight different tabs to get things done Well, all of that, my answer to all of that is Quip That’s what I work on, and that’s what we build

Quip is a collaboration suite that tries to fuel a culture of action, through our documents, our spreadsheets, through interactive chat, through live applications that pull your world in The coolest part though is that we work with a lot of companies of all different sizes, and it works The way I judge Quip’s success is not through how many customers we have or how much revenue we make, it’s through how my customers actually succeed How they become more productive And the way that we track that is, we ask them We do surveys, and we ask them, how has your life changed after Quip? The answers speak for themselves They tell us that they’re projects have shipped 37% faster That they have 43% less internal email That they’ve had 38% fewer meetings All of this is how we’re actually empowering employees to be more successful, to take action back But if you’ve been with Quip for the past five years or so, the cool part is it just keeps getting better We keep launching more and more on the platform I think if you started using Quip in 2013, I’m not sure if you’d recognize it today We’ve added spreadsheets, we created the term of living documents, we added live apps, new deployment options We just redid our search in the past week We added a bunch of features in the past week, there’s a bunch of cool things we launched There’s one really cool visual feature, people have been talking about it, it’s skipping my mind right now Maybe you guys can roll the film >> It turns out that most presentations don’t actually make it to the glory of the big stage Instead, they’re used to lead strategic meetings at work But we spend more time aligning text boxes, weeding through emails and decoding changes in _finalV39_RMS.pptx, then we do actually building alignment and making decisions So what if slides were built for teamwork instead of stages? [MUSIC] Meet Quip Slides, here to get your team to the right decision faster, and without file versions Every slide is automatically up to date Real-time co-editing and built-in chat make collaboration seamless, and requesting feedback is as easy as an at mention Forget manual updates or copy and paste, add live data from any app, like Salesforce, to power insights with the latest information Keep momentum rolling from any device, anyone can chime in as easily as a text message When you’re done, share your slides early and let interactive prompts do the rest Yeah, you can go ahead and cancel tomorrow’s meeting Build your next presentation with Quip Slides Where decisions are made, teammates are aligned and everyone can take action In Quip [MUSIC] >> [APPLAUSE] >> Pretty exciting, right? Slides which we just launched has really been a labor of love me and the entire engineering team You have the chance to add something that’s rich, that’s visual, that’s interactive to Quip has been a real privilege My favorite thing about it though, it with Quip slides we’re trying to do something different We’re not focusing on creating a slide deck for a big keynote presentation like this one We’re focusing on making a slide deck for the work that you do every week, for the actual problems you encounter We wanted to make something that was social, that’s collaborative We wanted to make it easy for you, when you’re working on a slide deck to get feedback in real time We wanted to make it possible for you to ask a question in the slide deck and to get it answered without even having to have the meeting That’s how you get time back and that’s how we hope to help the 78% of presentations that never see the big stage You’re gonna get a chance to see a little bit more of this later as we demo how one of our customers is using it But for me the coolest part about Quip Slides isn’t even how visual it is, isn’t even how fun it is to use It’s that it’s built on our platform, the Quip collaboration platform When we added slides it meant that it automatically got everything else that our users rely upon and that our IT teams love Things like our mobile, desktop applications Things like our member management and access control, our search and discovery tools Our automation API, even deployment options, both on the public Cloud, and our virtual private Cloud option Because I think, if you’re an IT leader,

if you’re a company you shouldn’t have to choose You shouldn’t have to choose between the best breed consumer applications that the employees at your company want, and the IT control that you need With Quip, you don’t have to Now, the platform keeps growing We have millions of users using the product, millions of documents being created, millions of interactions that are happening every single day And what’s more, this platform isn’t just for us, our partners are building on the platform The applications that they build get all of these benefits as well Things from Box, Dropbox, IBM Watson, Google Drive, and Micro Focus They all have those same benefits Micro Focus is a really interesting example There are customer of ours that relied upon Quip, but they also recently extended the Quip Platform with a live app for ALM octane, their flagship application life cycle management product With that, both their customers and they internally, win Another one of our partners, though, and perhaps my favorite, is Box Box is leading the industry in storage and collaboration, and it’s a company that so many of our customers rely upon It’s an amazing product, and it’s really helping to move people forward I have the privilege to have here today the chance to show you how with the Box likes that, they’re able to actually add a folder, add files, and collaborate on your Box content directly inside of Quip So I’d love, and it’s a real privilege for me, to bring onto stage Jeetu Patel He’s the Chief Product Officer of Box So we can both talk a little bit about how we see this going, Jeetu? >> [APPLAUSE] >> How are you, Kevin? >> Hey, thanks for coming today >> Thank you for having us Thank you for calling us one of your favorite partners >> Well- >> It’d be really awkward if you said this is one of my least favorite partners I’m gonna have on stage >> [LAUGH] >> [LAUGH] So >> Well, I appreciate it Would you mind telling folks a little bit more about Box, for those who haven’t used it or don’t know about it? >> Sure, how many of you here are Box users in show of hands? All right >> That’s impressive >> So thank you again for being customers So we are a Cloud content management platform And our mission in life is to fundamentally help organizations work more effectively with unstructured content And so we’ve been around for 13 years, 60 million users, 87,000 customers, and 69% of the Fortune 500 We’re trying to really fundamentally change the way people work cuz it’s been really unproductive for the past decade and a half And it would be nice to kind of have a completely different way to innovate, be agile, be transparent in the way that cultures change within organizations >> That’s incredibly impressive Now and I know we’ve talked a lot about the power of the platform How platforms are really helping, can you tell me a little bit more about how you think about platforms? >> So the way I think our platform is it is probably one of the most central indicators of humility of a company when they actually have an investment and platform Because what it says is the collective power of ecosystem for going out and solving customer problem is far more important than any individual agenda And what we’re doing we’re opening up our application to other out and integrate with, and I think there is two worlds that’ll be There will be one or two worlds that will persist in the future There will either be a world that says, you’re gonna buy everything from a single vendor and a single stack and you’re gonna optimize for the least common denominator Or in the Cloud we’ve got this advantage of saying, let’s make sure that we buy an ecosystem of modern tools that are gonna work together And one of the things we talk about with our customers is, if you show me your IT stack, I will tell you what your culture looks like, because your IT stack is very indicative of your culture If you actually have a legacy set of systems, chances are you’re not gonna be transparent If you have a culture that people are gonna be hoarding information because they can’t share it and collaborate effectively, it’s just not gonna be something that you’re gonna be the most innovative agile company in the world So I think the platform is central to those components >> I think it’s absolutely true >> Yeah >> I really think when you have a platform, like Box does, like Quip does, customers win >> They do >> They get the best of breed experience They get to have whatever they need >> Our thinking there is that you start from the customer need and work backwards And this is what we love working with you folks about, is if you just maniacally obsess on the customer needs things fall in place But if you try to go out and get too cute about business models and what your control point, what’s our control point, things don’t really serve the customer well, so >> Absolutely, hey, well, thank you so much for being here today >> Thanks so much >> Really appreciate it >> Take care, yeah >> Thank you >> Take care >> [APPLAUSE] >> Well, folks now that I’m done talking about Quip, I wanna talk about something that’s more important When I started the presentation today, I told you that I would be talking about how you can create a culture of action I am so lucky to have here today three trailblazing customers

that are really leading the world in their different industries I wanna have them here today, to talk about how they have each of their own individual cultures of action How they have been able to make their companies so successful by empowering employees The first one is Amazon It’s almost hard to think of an industry that Amazon hasn’t transformed From how we have things shipped to our home, how we buy things, how we develop web services, how my three year old sets timers off in the kitchen every morning Amazon is an amazing trailblazer and what’s been so cool about working with them is to learn a little bit more about how their culture and their bias for action has made them successful They use Quip and they use Quip over the whole company And I’d love to show you a film about how they’ve been using it Can you roll the film? [MUSIC] >> If you’re a fly on the wall what you’ll find across all parts of Amazon is where, Relentless in our focus to improve the customer experience >> We’re a customer obsessed company It’s what drives everything that we do, it’s what drives the innovation, it’s what drives all of us >> It’s all about the details, you need to have all the information flowing You need to be able to review that information in a timely fashion and have the information be accurate, up to date, reflect the opinions and feedback of your employees and your customers >> The way that we do that we have a working backwards process where we write a narrative that deeply analyzes the business problem, proposes solutions And then we have a meeting where we spend time discussing that proposal But as far as the processes tooling mechanisms, we use the traditional approach We wrote a document, send it out over email, wait for feedback We try to gather that, integrate that back in It’s cumbersome, very time consuming >> Keeping track of what was the latest version became challenging as the team grew and more people needed to have their fingerprints on something >> So if you’re gonna adopt this narrative process, you wanna give employees the tools that they can edit one live document instead of emailing them around >> Quip enables us to do exactly that >> Quip’s a collaboration platform that has allowed our team to work effectively together across time zones They can review it They can contribute They can provide feedback, and we can incorporate it >> Bias for Action is one of our biggest, most important leadership principles And Quip has been a great platform for us to do that at a massive scale and move quickly >> It enables us in a kind of multimodal way to capture all of that input, think through that input, discuss that input Edit it real time as a group and make people more effective in their jobs >> It makes for a much more cohesive organization >> It’s like going from a horse-drawn carriage to a Bugatti Veyron It’s just faster, and easier >> Quip is many things, it’s very rich in functionality So having Quip over the last couple years, that is worth its weight in gold >> Amazon and Salesforce have been a great partnership for many years now, and a lot of it comes down to shared values around customer success We’ll get great results for our company, and we’ll get great products for our customers, if we start from the customer and work backwards It’s just a better way to work [MUSIC] >> [APPLAUSE] >> Well folks it’s my distinct pleasure to welcome to the stage Ariel Kelman, who’s the VP of Worldwide Marketing, Amazon Web Services, to talk a little bit more about how Amazon has this culture of action Ariel [APPLAUSE] >> Hi, thanks for having me >> Thank you for being here today >> Absolutely >> And thank you for comparing Quip favorably to a Bugatti sports car >> [LAUGH] >> I try, metaphors are important to marketing >> Wow >> [LAUGH] >> One thing I don’t know that everyone in the audience knows is how closely Salesforce and Amazon have worked together Through Amazon Web Services it’s providing hosting for many of our clouds including Quip And it’s also helping us internationally, helping us so much in the way we grow our business You guys are a real partner to everything that we do >> Yeah, absolutely I mean it’s been a national partnership for a long time Because I think the companies share a lot of values both technically in terms of just believing from day one that doing things on the cloud was better and easier for customers And think from a values perspective of really deeply embedding what we call customer obsession, what you talk about as customer success, just in the heart of everything that you do >> One thing I’d love to ask more about is, to learn a little more about your culture I’ve been fascinated by it, and the video was really cool Could you share a liitle more about >> Sure, there is a couple things I mean, just for those in the audience, you can just go on the web, just search for Amazon leadership principles We actually have it written down And some of the things I think are the most important in addition to customer obsession is diving deep

We really care about the details, and about getting them right We feel if we are gonna be able to innovate and be able to iterate with customers, it’s all about the details So for us documents end up being a pretty important part of life at Amazon >> That’s really cool That makes a lot of sense, the culture and those details and you mentioned documents Could you talk about how Quip has had an impact on that culture? >> Sure, absolutely In addition to helping us get the details right in the documents, I’ll sort of bring up another one of our cultural values or what we call leadership principles Which is Bias for Action We like doing things fast So the old way of working, of taking documents and emailing them back and forth The maddening aggravation of having to spend an hour on something when it is the wrong version Forget about that Once we started using live documents using Quip, it’s just so much better We could have people collaborate in real time and iterate with people on revving these documents and so much easier Because we’re also very collaborative, we’re a flat organization, we like to give feedback on what we’re doing for everyone So this gives us a platform to really share ideas and then empower everyone at the company, or large amounts of people in the company to be able to collaborate and makes those ideas even better >> That’s amazing Now is there any other way that Quip has impacted you or impacted the way that you’re working every day? >> I think it’s lowered my blood pressure, knowing that I have the right version It’s like, let’s sort of say, you want to have a database of truth for something, something where you say this is the real thing This is where you go for the latest information and being able to collaborate on that is useful We had this project where we were trying to look at our product marketing organization to say well, is this organized in the right way? Should we make it more decentralized? Should we align more on solutions that cross products or hardline with products? And so, we wanna have about 40 people collaborating on this And we hashed it out live in the document And any given time I could look at it and see where we are I could comment, make changes And it provided that collaboration platform that let us come up with a new org design that could kinda help us efficiently scale >> Wow, well that’s amazing Before you go I wanted to ask one other thing The narrative documents I’ve heard about, the narratives on Amazon Works I’m a productivity nerd Those sound so cool I’ve heard that anyone at the company can write one of these, is this true? >> Yeah, absolutely It’s really how we share ideas We don’t do a lot of presentations internally We have people write the details down in doccuments, and that can be shared with anyone who’s interested in So we really believe in a meritocracy of ideas So, does that mean anyone? Even like a junior employee? >> Anyone Absolutely anyone >> No idea is too crazy >> No idea is too crazy A lot of the things we do today were thought of as crazy ideas five years ago >> Okay, well, let’s put a pin in that and come back to it Thank you so much for being here >> Absolutely, no problem >> I really appreciate it >> [APPLAUSE] >> Now guys, I’d like to welcome onto the stage Rena Fried-Chung, who is our customer success manager here at Quip And also a brilliant idea haver, has something she’d like to share with you, Rena? >> Hi Kevin, thanks so much >> Thank you >> [APPLAUSE] >> Thank you all so much, it’s a pleasure to be here with you How amazing was that Amazon trailblazer video, right? >> [APPLAUSE] >> I know, I’ve been working with Amazon for over a year now And yet every time I hear that story about how they scale and their growth, I’m still so impressed The fact that Quip has played even a small role in that, well, it’s just incredibly humbling to all of us Now, I wanna show you one of those narratives that we just heard so much about Amazon uses Quip in a ton of different ways But I wanna show you one example of how they take a really innovative idea and drive it into action using Quip First though, I’m not sure how much all of you know about data centers But it’s important that they’re in a really remote, secure, and dry location And now, Ariel, I mean, he knows a lot about data centers Amazon has data centers all across the United States and, actually, all across the world But, do you know where Amazon doesn’t have any data centers? No? The moon That’s right folks, my big idea is to put the next AWS data center region on the moon And now, I know this seems like a big idea But I think we can all agree that if anyone can do it, I mean, it’s Amazon So let’s actually take a closer look at our Quip document now

This is my narrative It’s a structured memo that outlines why I believe the moon has so much growth potential as the next AWS region You can also see that my doc is more than just words on the page As I scroll here you can see a chart and a map It’s also really easy to insert a fully functioning spreadsheet You can add and edit a block of text And the formatting, it’s really simple, and that’s intentional First and foremost, we want you to focus on the words on the page Secondly, we not only want you to be able to read this document wherever you are, but we also want you to be able to edit it on your phone, on your tablet, and wherever you are on the go Now at Amazon, great ideas don’t come from a single person, they come from teams that iterate together over time So that’s why I’ve invited my team into this Quip document Here you can see they’re actually editing and collaborating on the document at the same time Now, so many of our customers, they had no way to do this before Quip They would email documents back and forth, and inevitably, comments would contradict each other, versions could get lost, and they would spend countless hours just managing the document instead of actually working on the ideas and the content With Quip though, it’s really easy to edit and comment right in line You can jump in and respond to your colleagues in real time And with the click of the like button you can give an approval Now, people come to me and they ask me, they say, Rena What is it about Quip that makes teams so successful? And I always tell them the same thing, it’s that Quip puts collaboration at the center of productivity And we do that by having a conversation pane next to every single document, spreadsheet, and slides deck Here you can see people are jumping right in At Amazon, the teams are actually really globally dispersed, and so they use this conversation pane to provide status updates and to hand off work Tons of their teams have actually eliminated daily standups and syncs, because they’re relying on this conversation pane here Now you can see that my team is hard at work, and they’re doing an awesome job But I have a full day ahead of me on site with a client So I’m actually gonna close my laptop now Like many of you though, there’s so many days where I’m actually on my phone more than I’m on my laptop, which is why I love the Quip mobile app Here you can see, I just got a push notification from one of my colleagues It looks like the doc is ready to go Now, with one click, I’m not only gonna get into the Quip mobile app, I’m gonna be in the exact place in my narrative where I’ve been mentioned Here the team wants me to take a final read-through And again, I’m gonna scroll through my narrative here You’re seeing the map, the spreadsheet, the chart above, it all looks great on your phone And not only is it easy to read, but you can jump in and you can make edits and updates to any part of the document Now, my team has done an awesome job though, so there’s no need for me to jump in and make edits I’m gonna thank them for their hard work and tell them it’s time to ship it Thank you so much, everyone Ariel, I can’t wait to connect with you after the keynote to hear what you think, thanks >> [APPLAUSE] >> Thank you, Ana I think that is a stellar idea and I suspect everyone’s over the moon for your idea and your idea on the Amazon side Well, I’d like to take you back to the culture of action and the three customers that we’re talking about today The second one that I want to talk about is Amgen Amgen is a world leader in pharmaceuticals that’s on a very important mission They’re trying to cure cancer and so many of the diseases we face in the world today And Amgen has their own culture of action that’s oriented around speed And you know, it’s such a privilege to work with Amgen Because their mission is so important For them, speed matters Every day that they can get a drug to market faster to make it available to patients faster, literally translates to save lives So I’d love to bring onto stage, Logan Randolph, to talk a little bit more about Amgen and how they are using Quip plus Salesforce to solve these problems Logan >> [APPLAUSE]

>> Thank you, Kevin I’m really excited to be here and tell the Amgen story The truth is, Amgen are trailblazers For 38 years now, they’ve spent all their energy focusing on creating the most innovative drugs and getting them to the people who need them most And a critical part of this, I’ve learned, is speed In Amgen’s case, speed means saving lives, it means alleviating suffering So what I wanna show you today Is how companies like Amgen can take advantage of deep integrations between Quip and Salesforce to help them achieve this goal of speed So for the demo, I’m gonna be someone on the sales team at Amgen And I’m gonna be coming to an agreement with a hospital group called the Whitney Hospital Group And of course, I’m gonna use Quip and Salesforce together How many people here are Salesforce users? Silly question, perhaps, in this genre or this venue, but, of course, it’s fundamentally the best way to manage my relationship with my customer, to track structured data around this account and to deliver customer success However I will guiltily admit that it’s not uncommon for sometimes, every once in a while, information to end up outside of my single source of truth And I’ll give you an example I just had a meeting scheduled for about 36 hours from now, and I need to scramble to prepare I need to get input from my team So on this tight timeline, what do I do? I send a text to my boss I might send an email to my coworkers I might set up a meeting to brief my executives And there’s really two big problems with this workflow First of all, now I have critical information and context that lives outside of my single source of truth And the second problem is these are just slow ways of working I’m waiting for people to respond to my email or respond to my text I am waiting for that meeting I’m jumping back and forth frantically between three or four different tools What I want to show you is that there is such a better way In fact I can do it without leaving my home as a salesperson I can do it without leaving this very view I can do this by bringing QUIP directly inside of Salesforce How cool is that? >> [APPLAUSE] >> So everything you saw earlier, everything you saw, from every live app build on top of the QUIP platform, from spreadsheets and text, now lives directly inside of Salesforce So every sales persons at your company can collaborate without leaving this view It means that I can pull in the input I need to prepare for this meeting I can pull in not just my manager, not just my teammates, but I can pull in the researchers in the lab I can pull in scientists And while I’m viewing this from Salesforce, they’re viewing it from the Quip app Whether they’re in the lab or on their phone It feels so different I mean, look at this We have a single player view of SalesForce that’s now multi player We have multiple people across my entire organization jumping in and helping me prepare for this meeting and correcting my typos So we just saw the first deep integration between Quip and Salesforce, which brought Salesforce directly into Quip with all of the functionality, co-editing, mobile, and of course, commenting in line that allows us to get to a solution faster than ever We’ve also created an amazing documents that’s gonna help me nail this meeting But I will say, what good is this great briefing document if the people on my team who need to get this information don’t read it? So of course, I know that my executives at my company and the person I want to read this document spends more time than anyone on their phone, so let’s jump over to the phone What I can do is send them a notification And a single swipe on that notification will take them to the exact same document on their phone So what we’re looking at is the same document we just pulled together All the critical information with everyone across my team on the phone But there’s something else I wanna share I wanna share Salesforce information, information from Salesforce, directly with the person who is viewing this document, my executive Maybe I’ll export a report and share it with them Maybe I’ll take a screenshot of Salesforce But these ways of working, they’re a little bit flawed because the minute the information leaves Salesforce, now it’s out of date So what I can do is bring a Salesforce live app directly inside of Quip So what you’re looking at here is live information from Salesforce, that’s directly in the quip document So if I jump into Salesforce, and I make a change to, say, the employee count, I know that my executive viewing this document in Quip, has the most up to date numbers And, in fact, there’s bidirectional sync So I can change information in the Quip document by updating it in Salesforce And if I make a change on that document in Quip, it will update in Salesforce Think about the implications of these two integrations more

broadly on the organization Having Quip documents in Salesforce now means that I can collaborate on any part of Salesforce It means that if I’m a service cloud agent, I can pull in people across my organization to help me escalate a case I can put it in Community Cloud And the second integration bringing Salesforce information directly into Quip now means this information that lived in my single source of truth is available to a much wider audience It means that everyone at my organization, regardless of whether they have a Salesforce license, can view Salesforce information and feel closer than ever to our customers In Amgen’s case, I’ll share the good news We were able to prepare for this meeting by bringing in the critical input we needed directly into Salesforce We’re able to take the Salesforce information, embed it in Quip, and were able to come to an agreement with the Whitney Hospital Group Now, across all of our businesses, speed is critical, right? It means we can get products to our customers faster, solve issues faster, and help our customers succeed But at Amgen, it’s truly something else At Amgen, speed means saving lives, ending suffering, and truly touching the lives of everyone in this room Thank you for letting me share the Amgen story I want to hear more from the man himself, Mr. Gary Hagen So please help me welcome Gary Hagen to the stage Thank you >> [APPLAUSE] >> So I’d like to welcome onto stage Gary Hagan Gary, it’s such a great pleasure to have you here today >> Thank you for having me >> Could you tell us and share with us a little bit in the audience more of the culture that you guys at Amgen? It’s such a privilege to be able to see into an organization like yours >> Sure, we exist to serve patients That is the foundation of what we do Every employee at Amgen shows up to work every day, regardless of what group they’re involved in, in support of that mission to improve the lives of our patients And we realize the best way to do that is through teamwork And that working together, we can always reach the best outcomes possible for those patients >> It sounds like collaboration’s pretty important as part of that teamwork Do you think that’s true? >> Very much so, yes First of all, collaboration is a core part of the scientific process, right? And because of that, and because that is our core business, that is really in the DNA of the company, regardless of what group you work with The idea of collaborating, the idea of challenging each other The idea of working together to reach the best outcomes Let me give you an example We might have R&D facilities all over the world And our research team in, say, Cambridge, UK, might be working on elevating the white blood cell count for patients who want to go to chemotherapy There experiments in the lab generate a finding that they want to have validated and they wanna have checked They send it to our team in San Fransisco They run the same experiments and find a few differences that ultimately long term could lead to two different therapies out of the same molecule, ultimately broadening the number of patients that we can assist >> That’s so fascinating Now, you seen Quip had an impact in that collaboration, you guys been able to do >> Absolutely Most of you know the health care industry is poised for major transformation right now Whether it’s how you delivered the healthcare, how you’re paying for it, providers, etc And we realize that the best way for us to stay in front of that is by increasing the collaboration, speeding up our ability to get drugs to patients and etc With Quip, we find that we’ve transcended time zones We’ve transcended the ability for people to collaborate in a frictionless environment, the same as they would in a room together, regardless of where they are, and regardless of what they’re working on, has been a wonderful impact to us >> Okay, it really is a privilege to have you here And to help in some small way, in the way that Amgen is serving patients and trying to help people around the world Thank you so much >> Well, thank you >> Yeah, appreciate it >> [APPLAUSE] >> Now, I’d like to talk about our third trailblazing customer today which is in a different industry entirely, and that’s Citi Citi is a global leader in international finance And they are a tremendous company So many companies rely upon them and trust them for how they do their banking every day But Citi is big They’ve been around for a long time, more than 200 years And for them, they’ve done so much in their culture to transform, to keep innovating, and to keep improving And so, I would love today to bring onto stage someone to talk about how they’re empowering employees with Quip So please, I’d like to welcome on stage Dianna Berlin, a product lead here at Quip, that’s gonna talk about how city has used slides Diana >> Thanks, Kevin >> [APPLAUSE] >> As Kevin mentioned,

we’ve been working on Quip Slides for over a year now And I’ve gotta say, that really puts this other labor of love in perspective I am so excited to be here on stage sharing our final customer story of the day, Citi Everyone knows Citi is an iconic global brand They have been serving their customers and innovating nonstop for over two centuries But what you may not know is that Citi’s built a deep partnership network, in order to transform themselves into an always-on partner for their customers Now, more than ever, Citi needs to be everywhere their customers are, and collaborating with their partnership network is what makes that possible When I hear collaboration, I think Quip, and so does Citi Quip is city’s collaboration tool of choice, driving informed decision making at speed Let’s take a look at how a global business like Citi’s can use Quip slides to move work forward faster Our story starts at Lisa Lisa is the head of operations for digitization and technology at Citi She and her team have come up with an amazing new idea to drive value to Citi’s customers by leveraging the bank’s APIs and their partnership network But to execute on this idea she’s going to need buy in from senior executives And Lisa knows that there’s no better tool for getting buy in from senior execs than Quip Slides So she puts together a Slide Deck in Quip, and she add her whole team Quip Slides are built for teams, so the whole thing feels natural Anyone can comment on any slide at any time, just like in the rest of Quip And the whole team can pile in to edit the same slide at the same time, just like in the rest of Quip Now after two demos, this might seem obvious, all this real time collaboration, but think about how teams across the world are doing this today Someone’s putting together a presentation Then they’re sending it out to group by email Then they get feedback by email, but not until the 11th hour Then at the 12th hour some poor deck wrangler needs to merge in all the changes manually It’s kind of the worst, but with Quip Slides it doesn’t have to be that way The slide can come together fast and everyone can be in the loop the whole time With Quip Slides, Lisa can add rich visuals to make a point And the team can even align on talk track on the slide itself They’re aligning as they work Now Citi’s got a data driven culture so Lisa wants to add a chart to this slide But this isn’t just any chart When most of us put charts in the presentations, we’ve got to down to a science It’s a ten step science, but it’s a still science You get the report from Salesforce, your source of truth Then you put that in spreadsheet, then you make a chart, then you tie it up Then you paste the chart into the presentation By the time you paste the chart into the presentation, the data’s old news But with Quip Slides, you can bring in charts powered by live data With the click of a button, Lisa can update this chart, and the numbers update in real time based on the underlying data in Salesforce That’s right, any chart, any spreadsheet in Quip can be powered by live data from Salesforce Isn’t that amazing? >> [APPLAUSE] >> But it’s not just live data, it’s also live apps Any live app in Quip can be added to any slide I’m talking calendars, combine boards And now, with the power of the platform, you can add the Einstein Analytics Lab app to Quip Slides >> [APPLAUSE] >> These are your business critical dashboards from Einstein Analytics brought into Quip They’re live, they’re filterable, you can drill down You can embed your business critical dashboards, you can embed advance business intelligence right into your narrative in Quip So the deck’s coming together, it’s looking good, we’re ready to go into the exec meeting, but wait, What’s that? A notification, Okay, what, what the, the team meeting’s cancelled? No [LAUGH] The exec’s meeting ran long, and we’ve been bumped from the agenda With modern engagements tools like emoji and Quip, it’s sometimes a little too easy to express yourself But the great thing about that is that when people can blow off steam and come together as a team, they’re able to find solutions

In this case, Lisa’s got an idea, no surprise She knows that Quip Slides can drive decisions without meetings So Lisa adds a feedback prompt to this slide Feedback prompts are a way to engage everyone, they’re interactive And so she adds this, the deck’s ready to go for real now, and she’s gonna send it around to the exec team Now she knows that they may still have to have a meeting, but she really, really hopes that they can figure this out on the fly So okay, here we go, really needs everyone’s input Let’s get going Okay, so everyone is tapping through She’s biting her nails She hopes they like it Okay Wouldn’t it be great if Lisa could sate her curiosity by seeing how it’s going in real time That’s why we brought engagement insights into Quip Here on the right, you see every slide, every place that every reader has responded So Lisa’s able to be in the loop before she’s even in the loop So the great news is, everyone’s for it, everyone’s for initiative, they love the idea With Quip Slides because they’re social, because they’re powered by live data, because they’re interactive This team was able to come to a decision and move work forward without a meeting Pretty amazing Citi is a trailblazer Despite operating in a highly regulated industry, they relentlessly innovate to serve their customers That’s what I call culture of action in action Thanks, and back to you, Kevin >> [APPLAUSE] >> Thank you, Dana, and congratulations on your upcoming launch >> [LAUGH] >> Now, I have the distinct pleasure again to welcome onto the stage Lisa Cochran, who is at Citi, the head of operations and technology, to talk a little bit more about what you heard about Lisa >> Thank you, Kevin >> [APPLAUSE] >> Lisa, thank you so much for being here today It really struck me as we work together in figuring out how to help Citi and how to get this going How much transformation is part of your culture How much transformation is a part of what you’re trying to do Could you speak a little to that? >> Yeah, so at Citi, we want to be always on for our customers and that means that we have to be a digital bank that is driving transformation through digitization and all of those things But, we also have to think about ourselves and look ourselves in the mirror And if we’re going to really drive digital transformation, there has to be a cultural transformation as part of that especially as we’re trying to help our customers be in the moments that matter most to them And so, Quip is a great tool that’s enabled us to be in the moments that matter to us as employees So that Or spending the right time doing the right things both at Citi and in the things that are important to us in our personal life >> So how do you think about tools? You’ve been charged a lot, this transformation inside the company How do you thnk about and evaluate tools? >> Well, for us Citi’s a global company, we have 100,000 employees just in the global consumer bank alone across 19 regions And so, we figured out at Citi how to work together across the globe But it’s been BAU, emails, meetings and then, when you’re trying to set up a meeting for people across the globe, you try to accommodate everyone and you satisfy no one, because there’s no good time for that And so Quip has enabled us to be able to move faster, be quicker about how we make decisions, how we take an idea from an idea, socialize it, get more people involved collaborating on it, and carry it forward >> It’s really cool Now, I know also regulation is a big part of the banking industry It’s important, right? And it’s how we protect everyone, and do the right thing How do you deal with that? How are you working within regulations to solve these problems? >> So regulation is a big part of being in Citi, and we wanna meet our regulation obligations We wanna protect our customers’ data, we wanna protect ourselves as a Citi brand ANd that’s one of the reasons why our deployment of quip is on the drop out of cloud, that allows us to carry the right level of risk and also use a great collaboration tool We just talked about tools a minute ago but choosing the right tool that can carry risk too If you choose the wrong too, how that works out And when you select a tool, it can’t be hey everybody, use this tool, because people do what’s convenient for them and what’s comfortable for them

So it has to be about driving adoption through something that they love and they wanna spend their time in, and for me Quip became that Is that great use case that we saw on the video But it’s also about how do I put together a town hall meeting faster I have a colleague in New York and we co-presented something a couple of weeks ago and we did our speaker notes together He in New York, I in Jacksonville and it was seamless and it was easy and then now I have this great idea I want to start to bring your mentee or your child to tech day and we’re gonna equip it out And even at home, my partner and I, my husband, Jim, we just moved in to a new house and we’re doing a landscaping project And do you know how many palm tree choices there are? So we can drive the decisions faster through Quip So can solve those little things that simplify our life at home, simplify what we do every day And then also, let us be curious and creative across our 100,000 person workforce >> I think that’s where we all live >> Yeah >> Is there anything else that you wanted to add, Lisa? >> Yeah, you mentioned Citi’s a 200 year old company and that means that city was around for the first, second, third, fourth Industrial Revolution And so, you don’t do that without being agile and adaptable But part of my job is, I manage our intent engines, or chat box >> Mm-hm >> And part of managing a chatbot is human tuning and that’s a big responsibility But I’ve taken on the big responsibility of doing human tuning of myself I’m a person of many parts but part of me is the girl from Nebraska who decided I loved computers and took a one way ticket to college and started my life and started my life by being curious, and learning about a world around me that I had only know through literature before that And curiosity’s important, it’s part of our culture at Citi We talk about curiosity a lot, and curiosity drives creativity And so I was reading something on Twitter the other day, and I was devastated, because it said the more that you focus on efficiency, people who are less creative, and I was like, that’s my job, part of my job is efficiency too But then I thought about Quip, and Quip allows us to be creative in a very, very efficient way And so I challenge that, that you can’t have curiosity and efficiency both, I think we do >> Wow, well thank you so much so I really appreciate having you here today >> Yeah >> Thank you >> Thank you >> [APPLAUSE] >> Well folks again I took you through over the course of the day, three trail amazing customers, and if we zoom out, they come from different industries, we covered retail Pharmaceuticals, banking, they’re all though united by one thing They’re creating a culture of action that empowers their employees to cut through the noise To actually get more things done and to be more successful And that’s really what matters is coming back to tools and systems that help your employees do collaborative work, with modern communication and connect everything together That’s actually nats power in people But up until now, you know, I’ve been talking a lot about action, ut haven’t actually taken any action So I want to implore all of you to take action right now Every customer you heard about here, whatever the size of the company, their usage of Quip started with a single person It started with someone saying hey, I’m not satisfied with this 100 person email change, I want something better, I wanna try something new So you can start that today, take action, you can take out your phone right now, and text QUIP to this number 27100 If you text it, we will reach out to you here at Dreamforce, we will help get you set up It runs on Salesforce, there is nothing to worry about, we have five licenses for you so, you can get started right away and you can try having a culture of action empowerment for all of your employees Now, there’s one more thing for all of you here in the audience Five lucky people here, if you look under your seat, will have tickets to meet Grammy award winning artist, Macklemore, tomorrow

So please, check under your seats, some five of you will be lucky And everyone, thank you for being here today, I really appreciate your time Thank you so much [APPLAUSE]